Papel dos trabalhadores emocionalmente inteligentes para a eficácia organizacional
Palavras-chave:
Inteligência emocional, desempenho organizacional, efetividade organizacional, revisão histórica.Resumo
O objetivo deste artigo é descrever como a compreensão da inteligência emocional evoluiu desde as últimas décadas e ver como a inteligência emocional de um membro da organização pode melhorar a eficácia organizacional, abordando o modelo de Cherniss. Este artigo revisa a literatura histórica sobre inteligência emocional e relação entre inteligência emocional e eficácia organizacional. Os resultados indicam que, como campo de estudo, a inteligência emocional se desenvolveu gradualmente. Sua origem pode ser rastreada até 1920, até sua conceituação oficial em 1990. Embora seja um construto relativamente novo, mas é uma disciplina de gerenciamento amplamente reconhecida agora devido à sua notável influência na eficácia organizacional. A atual era complexa da globalização trouxe mudanças dinâmicas para o funcionamento das organizações modernas. As empresas agora se concentram muito em obter vantagem competitiva, melhorando drasticamente a eficácia organizacional geral.
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Referências
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Bakhshandeh, M., Sedrposhan, N., & Zarei, H. (2015). The Effectiveness of Cognitive-Behavioral Group Counseling to Reduce Anxiety, Marriage; Single People have to be Married in Esfahan City (2013-2014). UCT Journal of Social Sciences and Humanities Research, 3(1), 10-13.
Bass, B. M. (1952). Ultimate criteria of organizational worth. Personnel Psychology.
Goleman, D. (2001). The Emotionally Intelligent Workplace* Jossey-Bass. San Francisco, CA.
Coetzer, W. C. (2013). The relationship between emotional intelligence and job satisfaction amongst Westcol FET lecturers (Doctoral dissertation, University of Johannesburg).
Davar, S. C., & Singh, N. (2014). Emotional intelligence & job performance in banking & insurance sector in India. The Indian Journal of Industrial Relations, 722-733.
DAVOODABADI, F. M., & Shahsavari, H. (2013). GIS Modeling of Earthquake Damage Zones Using ETM Data and Remote Sensing-Bojnoord, Khorasan Province, UCT Journal of Research in Science, Engineering and Technology, 1(1): 7-11.
Druskat, V. U. (1996). Team-level competencies in superior self-managing manufacturing teams. Paper presented at the annual meeting of the Academy of Management, Cincinnati, OH.
Folkman, S., & Lazarus, R. S. (1988). Coping as a mediator of emotion. Journal of Personality and Social Psychology, 54, 466–475.
Friedlander, F. and Pickle, H. (1968), Components of effectiveness in small organizations, Administrative Science Quarterly, 13(2), 289-304.
Gardner, H. (1983). Frames of mind. New York: Basic Books.
Georgopoulos, B.S. and Tannenbaum, A.S. (1957), The study of organizational effectiveness, American Sociological Review, 22 (5), 534-540.
Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (1973). Organizations: Structure. Process Behaviour, BPI, Dallas, TX.
Goleman, D. (1995) Emotional Intelligence. Bantam Books, New York.
Goleman, D. (1998). Working with emotional intelligence. Bantam Books, New York.
Holt, J. (1964) How children Fail. Penguin; London. ISBN 10: 0140211152
Jha, A. and Singh, I. (2012). Teacher Effectiveness in Relation to Emotional Intelligence among Medical and Engineering Faculty Members. Europe’s Journal of Psychology, 8, 667-685.
Katz, D. and Kahn, R.L. (1966), The Social Psychology of Organizations, Wiley, New York.
Konkin, J. (2013) The Moderating Effect of Emotional Labor on the Relationships of Emotional Intelligence and Adjustment with Managerial Job Performance. Alliant International University, San Diego, 299.
Leepers, RW. (1948), A motivational theory of emotion to replace emotion as disorganized response, Psychol rev, 55 (1), 5-21.
Lemann, N. (1999). The big test: the secret history of American meritocracy. Farrar, Straus and Giroux. New York.
Mahoney, T. and Weitzel, W. (1969), “Managerial models of organizational effectiveness”, Administrative Science Quarterly, 14 (3), 357-365.
Masa’deh, R. (2016) The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan. Int. J. Communications, Network and System Sciences, 9, 234-249. http://dx.doi.org/10.4236/ijcns.2016.96022
Matthews, G. Zeinder, M., & Roberts (2002). Emotional Intelligence: Science and Myth. MIT Press, Cambridge.
Mayer, J.D. and Salovey, P. (1990) Emotional Intelligence, Imagination, Cognition, and Personality. Cognition and Personality, 9, 185-211.
Mayer, J.D. and Salovey, P. (1997) What Is Emotional Intelligence? Emotional Development and Emotional Intelligence: Implications for Educators. Basic Books, New York, 3-31.
Mayer, J. D., Caruso, D., & Salovey, P. (1998a). The multifactor emotional intelligence scale. Unpublished report available from the authors.
Mayer, J. D., Salovey, P., & Caruso, D. (1998b). Competing models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of human intelligence (2). Cambridge University Press, New York.
Mayer, J.D., Salovey, P. and Caruso, D.R. (2000) Models of Emotional Intelligence. In: Sternberg, R.J., Ed., Handbook of Intelligence, Cambridge University Press, Cambridge, 396-420. http://dx.doi.org/10.1017/cbo9780511807947.019.
McClelland, D. C. (1973). Testing for competence rather than intelligence. American Psychologist, 28(1), 1-14.
Murray, H. A. (1938). Explorations in personality. Oxford University press, New York.
Parker, J. D., Taylor, G. J, & Bagby, R. M. (2001). The relationship between emotional intelligence and alexithymia. Personality and Individual Differences, 30 (1), 107-115.
Palmer, B. R., Gardner, L., & Stough, C. (2003a) Measuring emotional intelligence in the workplace. Emotional Intelligence in Organizations, Published by ICCM ISBN: 0-86396828-7
Palmer, B., Walls, M., Burgess, Z., & Stough, C. (2001). Emotional intelligence and effective leadership. Leadership & Organization Development Journal, 22(1), 5-10.
Palmer, B. R., Gignac, G., Manocha, R., & Stough, C. (2005) A psychometric evaluation of the mayer-Salovey-caruso emotional intelligence test version 2.0. Intelligence, 33(3), 285-305
Peres, P., Moreira, F., & Mesquita, A. (2018). Are Really Technologies at the Fingers of Teachers? Results from a Higher Education Institution in Portugal. Journal of Information Systems Engineering & Management, 3(1), 08.
Roberts, R. D., Zeidner, M., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1(3), 196.
Thorndike, R. L. (1949). Personnel selection; test and measurement techniques.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., & Palfai, T. P. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale.
attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale. American Psychological Association. 125-154
Schuler, R., & E. Jackson, S. (2014). Human resource management and organizational effectiveness: yesterday and today. Journal of Organizational Effectiveness: People and Performance, 1(1), 35-55.
Sparrow, P., & Cooper, C. (2014). Organizational effectiveness, people and performance: new challenges, new research agendas. Journal of Organizational Effectiveness: People and Performance, 1(1), 2-13.
Thorndike, E. L. (1920). Intelligence and its uses. Harper’s, 140, 227–235.
Wechsler, D. (1958). The measurement and appraisal of adult intelligence. The Williams & Wilkins Company, UK.
Williams, D. (1994). Leadership for the 21st century: Life insurance leadership study. Hay Group, Boston.
Wolff, S. B. (1998). The role of caring behavior and peer feedback in creating team effectiveness (Doctoral dissertation, Boston University).
Bakhshandeh, M., Sedrposhan, N., & Zarei, H. (2015). The Effectiveness of Cognitive-Behavioral Group Counseling to Reduce Anxiety, Marriage; Single People have to be Married in Esfahan City (2013-2014). UCT Journal of Social Sciences and Humanities Research, 3(1), 10-13.
Bass, B. M. (1952). Ultimate criteria of organizational worth. Personnel Psychology.
Goleman, D. (2001). The Emotionally Intelligent Workplace* Jossey-Bass. San Francisco, CA.
Coetzer, W. C. (2013). The relationship between emotional intelligence and job satisfaction amongst Westcol FET lecturers (Doctoral dissertation, University of Johannesburg).
Davar, S. C., & Singh, N. (2014). Emotional intelligence & job performance in banking & insurance sector in India. The Indian Journal of Industrial Relations, 722-733.
DAVOODABADI, F. M., & Shahsavari, H. (2013). GIS Modeling of Earthquake Damage Zones Using ETM Data and Remote Sensing-Bojnoord, Khorasan Province, UCT Journal of Research in Science, Engineering and Technology, 1(1): 7-11.
Druskat, V. U. (1996). Team-level competencies in superior self-managing manufacturing teams. Paper presented at the annual meeting of the Academy of Management, Cincinnati, OH.
Folkman, S., & Lazarus, R. S. (1988). Coping as a mediator of emotion. Journal of Personality and Social Psychology, 54, 466–475.
Friedlander, F. and Pickle, H. (1968), Components of effectiveness in small organizations, Administrative Science Quarterly, 13(2), 289-304.
Gardner, H. (1983). Frames of mind. New York: Basic Books.
Georgopoulos, B.S. and Tannenbaum, A.S. (1957), The study of organizational effectiveness, American Sociological Review, 22 (5), 534-540.
Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (1973). Organizations: Structure. Process Behaviour, BPI, Dallas, TX.
Goleman, D. (1995) Emotional Intelligence. Bantam Books, New York.
Goleman, D. (1998). Working with emotional intelligence. Bantam Books, New York.
Holt, J. (1964) How children Fail. Penguin; London. ISBN 10: 0140211152
Jha, A. and Singh, I. (2012). Teacher Effectiveness in Relation to Emotional Intelligence among Medical and Engineering Faculty Members. Europe’s Journal of Psychology, 8, 667-685.
Katz, D. and Kahn, R.L. (1966), The Social Psychology of Organizations, Wiley, New York.
Konkin, J. (2013) The Moderating Effect of Emotional Labor on the Relationships of Emotional Intelligence and Adjustment with Managerial Job Performance. Alliant International University, San Diego, 299.
Leepers, RW. (1948), A motivational theory of emotion to replace emotion as disorganized response, Psychol rev, 55 (1), 5-21.
Lemann, N. (1999). The big test: the secret history of American meritocracy. Farrar, Straus and Giroux. New York.
Mahoney, T. and Weitzel, W. (1969), “Managerial models of organizational effectiveness”, Administrative Science Quarterly, 14 (3), 357-365.
Masa’deh, R. (2016) The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan. Int. J. Communications, Network and System Sciences, 9, 234-249. http://dx.doi.org/10.4236/ijcns.2016.96022
Matthews, G. Zeinder, M., & Roberts (2002). Emotional Intelligence: Science and Myth. MIT Press, Cambridge.
Mayer, J.D. and Salovey, P. (1990) Emotional Intelligence, Imagination, Cognition, and Personality. Cognition and Personality, 9, 185-211.
Mayer, J.D. and Salovey, P. (1997) What Is Emotional Intelligence? Emotional Development and Emotional Intelligence: Implications for Educators. Basic Books, New York, 3-31.
Mayer, J. D., Caruso, D., & Salovey, P. (1998a). The multifactor emotional intelligence scale. Unpublished report available from the authors.
Mayer, J. D., Salovey, P., & Caruso, D. (1998b). Competing models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of human intelligence (2). Cambridge University Press, New York.
Mayer, J.D., Salovey, P. and Caruso, D.R. (2000) Models of Emotional Intelligence. In: Sternberg, R.J., Ed., Handbook of Intelligence, Cambridge University Press, Cambridge, 396-420. http://dx.doi.org/10.1017/cbo9780511807947.019.
McClelland, D. C. (1973). Testing for competence rather than intelligence. American Psychologist, 28(1), 1-14.
Murray, H. A. (1938). Explorations in personality. Oxford University press, New York.
Parker, J. D., Taylor, G. J, & Bagby, R. M. (2001). The relationship between emotional intelligence and alexithymia. Personality and Individual Differences, 30 (1), 107-115.
Palmer, B. R., Gardner, L., & Stough, C. (2003a) Measuring emotional intelligence in the workplace. Emotional Intelligence in Organizations, Published by ICCM ISBN: 0-86396828-7
Palmer, B., Walls, M., Burgess, Z., & Stough, C. (2001). Emotional intelligence and effective leadership. Leadership & Organization Development Journal, 22(1), 5-10.
Palmer, B. R., Gignac, G., Manocha, R., & Stough, C. (2005) A psychometric evaluation of the mayer-Salovey-caruso emotional intelligence test version 2.0. Intelligence, 33(3), 285-305
Peres, P., Moreira, F., & Mesquita, A. (2018). Are Really Technologies at the Fingers of Teachers? Results from a Higher Education Institution in Portugal. Journal of Information Systems Engineering & Management, 3(1), 08.
Roberts, R. D., Zeidner, M., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1(3), 196.
Thorndike, R. L. (1949). Personnel selection; test and measurement techniques.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., & Palfai, T. P. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale.
attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale. American Psychological Association. 125-154
Schuler, R., & E. Jackson, S. (2014). Human resource management and organizational effectiveness: yesterday and today. Journal of Organizational Effectiveness: People and Performance, 1(1), 35-55.
Sparrow, P., & Cooper, C. (2014). Organizational effectiveness, people and performance: new challenges, new research agendas. Journal of Organizational Effectiveness: People and Performance, 1(1), 2-13.
Thorndike, E. L. (1920). Intelligence and its uses. Harper’s, 140, 227–235.
Wechsler, D. (1958). The measurement and appraisal of adult intelligence. The Williams & Wilkins Company, UK.
Williams, D. (1994). Leadership for the 21st century: Life insurance leadership study. Hay Group, Boston.
Wolff, S. B. (1998). The role of caring behavior and peer feedback in creating team effectiveness (Doctoral dissertation, Boston University).
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Publicado
2019-04-29
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Naveed, R. T., Alhaidan, H., & Sabir, S. (2019). Papel dos trabalhadores emocionalmente inteligentes para a eficácia organizacional. Amazonia Investiga, 8(19), 669–678. Recuperado de https://amazoniainvestiga.info/index.php/amazonia/article/view/283
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