Influence of the occupational burnout syndrome on the work attractiveness among social workers
DOI:
https://doi.org/10.34069/AI/2022.53.05.7Palavras-chave:
social work, social services, occupational burnout syndrome, work attractiveness.Resumo
The objective of this article is to study and analyze the influence of burnout syndrome on the "work attractiveness" in social workers. For the purposes of the analysis, an empirical study was conducted among 170 social workers from 142 social services in Bulgaria. The data from the study confirmed though partially but statistically significant, the dependence of work attractiveness on the parameters of the occupational burnout syndrome in the professional social work practice. The following tendencies have been outlined:
- Influence of the “occupational burnout syndrome” in the part of emotional exhaustion on the work attractiveness. The high level of emotional exhaustion does not presuppose low work attractiveness, just the opposite.
- Influence of the “occupational burnout syndrome” in the part of emotional exhaustion on the probability of leaving. The dependency between the high emotional exhaustion and the low work dissatisfaction precondition a higher probability of leaving.
- Influence of the “occupational burnout syndrome” in the part reduction of personal achievements on the work attractiveness. The high reduction determines the higher level of occupational dissatisfaction.
Our study shows that specification of social work depends both on the conditions of labor and the personal qualities of the social workers.
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Referências
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Benkova, K., Georgiev, Y., Vlaeva, N., Kolev, G., & Peeva, K. (2017). Supervision of professional burnout of social workers in Bulgaria. In 4th International Multidisciplinary Scientific Conference On Social Sciences And Arts SGEM 2017, Vol. 17, 751-758, DOI: 10.5593/SGEMSOCIAL2017/33/S12.098
Benkova, K., Stoevska, P., Vlaeva, N., Noikova, R., & Raleva, S. (2018). Specifics of social work in the protected housing service in Bulgaria. In 5th International Multidisciplinary Scientific Conference On Social Sciences And Arts SGEM 2018, Vol. 18, 803-810, DOI: 10.5593/sgemsocial2018/3.3/S12.103
Benkova, K., Vlaeva, N., Peeva, K., & Raleva, S. (2021). Defining the degree of work attractiveness in the Protected Housing service in Bulgaria. European Journal of Social Work, 24(2), 302-316. doi.org/10.1080/13691457.2020.1738348
Bradley, B. (1969). Community-based treatment for young adult offenders. Crime and Delinquency, Vol, 15, pp. 359-370. https://doi.org/10.1177/001112876901500307
Dalal, A., & Singh, R. (1986). An integration theoretical analysis of expected job attractiveness and satisfaction. International Journal of Psychology, 21(4-5), 555–564. https://doi.org/10.1080/00207598608247606
Dontsov, A. (1979). Problems of group cohesion [???????? ????????? ????????????]. M.: Moscow State University Publishing House. Retrieved from: https://istina.msu.ru/publications/book/6521596/
Ethics code. (2019). Trakia University, Bulgaria. [File PDF]. Retrieved from: http://www.uni-sz.bg/wp-content/uploads/truni/file/Etichen-%20kodeks-%20new-2019.pdf
Fetiskin, N., Kozlov, V., Manuilov, G. (2002). Socio-psychological diagnostics of the development of personality and small groups. M: Publishing house of the Institute of Psychotherapy. [?????????-??????????????? ??????????? ???????? ???????? ? ????? ?????. ?. ???-?? ????????? ????????????.] Link: https://www.koob.ru/kozlov_v/s_p_diagnosis
Fields, M., & Shallenberger, W. (1987). The influence of age and education on perceptions of occupational attractiveness. Journal of Occupational Psychology, 60(40), 339–342. https://doi.org/10.1111/j.2044-8325.1987.tb00266.x
Fletcher, ?, & Jones, F. (1992). Measuring organizational culture: The cultural audit. Managerial Auditing Journal, 7(6), 30–36. https://doi.org/10.1108/eb017606
Freidenberger, H. (1974). Staff burnout. Journal of Social Issues, 30(1), 159–165. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x
Freudenberger, H. (1986). The Issues of Staff Burnout in Therapeutic Communities. Journal of Psychoactive Drugs, 18(3), 247-251, DOI: 10.1080/02791072.1986.10472354
Frieiro Padín, P., Verde-Diego, C., Arias, T. F., & González-Rodríguez, R. (2021). Burnout in Health Social Work: an international systematic review (2000–2020). European Journal of Social Work, 1-15. DOI: 10.1080/13691457.2020.1870215
Gómez-García, R., Alonso-Sangregorio, M., & Llamazares-Sánchez, M. L. (2020). Burnout in social workers and socio-demographic factors. Journal of Social Work, 20(4), 463-482. DOI: 10.1177/1468017319837886
González?Rodríguez, R., Domínguez Alonso, J., Verde?Diego, C., & Frieiro Padín, P. (2020). Psychometric properties of the Maslach Burnout Inventory?Human Services in Social Work professionals in Spain. Health & Social Care in the Community, 30(3), pp. 949-956. DOI: 10.1111/hsc.13256
Grochowska, A., Kubik, B., Romanowska, U., & Lebica, M. (2018). Burnout among nurses. Medical Studies/Studia Medyczne, 34(3), 189-195. https://doi.org/10.5114/ms.2018.78681
Ilyin, E. P. (2000). Motivation and motives. [????????? ? ??????] SPB. Link: https://bookap.info/book/ilin_motivatsiya_i_motivy/
Ingram, ?, & Bellenger, D. (1983). Personal and organizational variables: Their relative effect on reward valences of industrial salespeople. Journal of Marketing Research, 20(2), 198–205. https://doi.org/10.1177/002224378302000210
Jaoul, G., & Kovess, V. (2004). Le burnout dans la profession enseignante. In Annales Médico-psychologiques, revue psychiatrique, Elsevier Masson, 162(1), 26-35. Doi: 10.1016/j.amp.2003.03.002
Kim, W.O., Moon, S.J., & Han, S.S. (2010) Contingent Nurses' Burnout and Influencing Factors. JKorean Acad Nurs. Dec, 4 0(6), 882-891, https://doi.org/10.4040/jkan.2010.40.6.882
Koustelios, A. (2001). Organizational Factors as Predictors of Teachers’ Burnout. Psychological Reports, 88(3), 627–634. https://doi.org/10.2466/pr0.2001.88.3.627
Lemaire, J. B., & Wallace, J. E. (2017). Burnout among doctors BMJ, 358, j3360, doi: 10.1136/bmj.j3360
Martínez-López, J.Á., Lázaro-Pérez, C., & Gómez-Galán, J. (2021). Predictors of Burnout in Social Workers: The COVID-19 Pandemic as a Scenario for Analysis. Int. J. Environ. Res. Public Health, 18, 5416. https://doi.org/10.3390/ijerph18105416
Maslach, C.S., & Leiter, M. (1996) Maslach burnout inventory. CA: Consulting Psychologist Press, Inc., Vol. 3. Link: https://bit.ly/3ytAbP7
Maslach, C., & Shaufeli, W. (1993). Historical and Conceptual Development of Burnout (1-16). In book Professional burnout: Recent developments in theory and research. Schaufeli. CRC Press.
McCormack, N, & Cotter, C (2013). Factors contributing to burnout (p.27-56). Managing burnout in the workplace: A guide for information professionals. Elsevier. Link: https://www.elsevier.com/books/managing-burnout-in-the-workplace/mccormack/978-1-84334-734-7
Nikiforova, M., Dmitrievoi, A., & Snetkov, V. M. (2007). Practical psycology of management [????????? ?? ?????????? ???????????]. SPB. Link: https://lib.sale/menedjmenta-psihologiya/praktikum-psihologii-menedjmenta.html
Poulin, J.E., & Walter, C.A. (1993). Burnout in Gerontological Social Work, Social Work, 38(3), 305–310, https://doi.org/10.1093/sw/38.3.305
Rean, A., & Kolominskii, I. (1999). Social pedagogic psychology [?????????? ?????????????? ??????????]. SPB. Link: https://bit.ly/3c2cHt0
Rudaleva, I. A., Kabasheva, I. A., & Khairullina, A. G. (2018). Research of Organizational and Personal Factors of Professional Burnout of Personnel in a Consulting Organization. HELIX, 8(1), 2372-2376, DOI: 10.29042/2018-2372-2376
Seay-Morrison, T. P., Hirabayshi, K., Malloy, C. L., & Brown-Johnson, C. (2021). Factors Affecting Burnout Among Medical Assistants. Journal of Healthcare Management, 66(2), 111-121, DOI: 10.1097/JHM-D-19-00265
Shirom, A. (1989) Burnout in work organizations. In: Cooper, C.L. and Robertson, I., Eds., International Review of Industrial and Organizational Psychology. New York: Wiley, 25-48.
Snetkov, V. M. (2000). The concept of the periodic table of human science: the psychological problems of self-realization of personality [????????? ????????????? ??????? ???????????????: ??????????????? ???????? ?????????????? ????????]. Saint Petersburg University, 4, 121-134. Link: https://portal.issn.org/resource/ISSN/1560-5825#
Social Services Act No: 24/22 March 2019, amended and suppl. SG No: 110/29 December 2020, effective as of 1 July 2020. Retrieved from: https://dv.parliament.bg/DVWeb/showMaterialDV.jsp?idMat=135546
Wang, Y., Zhang, H., Lei, J., and Yu, Y. (2019), Burnout in Chinese social work: Differential predictability of the components of the Maslach Burnout Inventory. Int J Soc Welfare, 28, 217-228, https://doi.org/10.1111/ijsw.12339
Vodopyanova, N. E., & Starchenkova, E. (2017). Burnout Syndrome. Diagnostics and prevention. [??????? ?????????. ??????????? ? ????????????], St. Petersburg State University. ISBN: 978-5-534-03082-2 Link: https://www.elibrary.ru/item.asp?id=30582113
Benkova, K., Georgiev, Y., Vlaeva, N., Kolev, G., & Peeva, K. (2017). Supervision of professional burnout of social workers in Bulgaria. In 4th International Multidisciplinary Scientific Conference On Social Sciences And Arts SGEM 2017, Vol. 17, 751-758, DOI: 10.5593/SGEMSOCIAL2017/33/S12.098
Benkova, K., Stoevska, P., Vlaeva, N., Noikova, R., & Raleva, S. (2018). Specifics of social work in the protected housing service in Bulgaria. In 5th International Multidisciplinary Scientific Conference On Social Sciences And Arts SGEM 2018, Vol. 18, 803-810, DOI: 10.5593/sgemsocial2018/3.3/S12.103
Benkova, K., Vlaeva, N., Peeva, K., & Raleva, S. (2021). Defining the degree of work attractiveness in the Protected Housing service in Bulgaria. European Journal of Social Work, 24(2), 302-316. doi.org/10.1080/13691457.2020.1738348
Bradley, B. (1969). Community-based treatment for young adult offenders. Crime and Delinquency, Vol, 15, pp. 359-370. https://doi.org/10.1177/001112876901500307
Dalal, A., & Singh, R. (1986). An integration theoretical analysis of expected job attractiveness and satisfaction. International Journal of Psychology, 21(4-5), 555–564. https://doi.org/10.1080/00207598608247606
Dontsov, A. (1979). Problems of group cohesion [???????? ????????? ????????????]. M.: Moscow State University Publishing House. Retrieved from: https://istina.msu.ru/publications/book/6521596/
Ethics code. (2019). Trakia University, Bulgaria. [File PDF]. Retrieved from: http://www.uni-sz.bg/wp-content/uploads/truni/file/Etichen-%20kodeks-%20new-2019.pdf
Fetiskin, N., Kozlov, V., Manuilov, G. (2002). Socio-psychological diagnostics of the development of personality and small groups. M: Publishing house of the Institute of Psychotherapy. [?????????-??????????????? ??????????? ???????? ???????? ? ????? ?????. ?. ???-?? ????????? ????????????.] Link: https://www.koob.ru/kozlov_v/s_p_diagnosis
Fields, M., & Shallenberger, W. (1987). The influence of age and education on perceptions of occupational attractiveness. Journal of Occupational Psychology, 60(40), 339–342. https://doi.org/10.1111/j.2044-8325.1987.tb00266.x
Fletcher, ?, & Jones, F. (1992). Measuring organizational culture: The cultural audit. Managerial Auditing Journal, 7(6), 30–36. https://doi.org/10.1108/eb017606
Freidenberger, H. (1974). Staff burnout. Journal of Social Issues, 30(1), 159–165. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x
Freudenberger, H. (1986). The Issues of Staff Burnout in Therapeutic Communities. Journal of Psychoactive Drugs, 18(3), 247-251, DOI: 10.1080/02791072.1986.10472354
Frieiro Padín, P., Verde-Diego, C., Arias, T. F., & González-Rodríguez, R. (2021). Burnout in Health Social Work: an international systematic review (2000–2020). European Journal of Social Work, 1-15. DOI: 10.1080/13691457.2020.1870215
Gómez-García, R., Alonso-Sangregorio, M., & Llamazares-Sánchez, M. L. (2020). Burnout in social workers and socio-demographic factors. Journal of Social Work, 20(4), 463-482. DOI: 10.1177/1468017319837886
González?Rodríguez, R., Domínguez Alonso, J., Verde?Diego, C., & Frieiro Padín, P. (2020). Psychometric properties of the Maslach Burnout Inventory?Human Services in Social Work professionals in Spain. Health & Social Care in the Community, 30(3), pp. 949-956. DOI: 10.1111/hsc.13256
Grochowska, A., Kubik, B., Romanowska, U., & Lebica, M. (2018). Burnout among nurses. Medical Studies/Studia Medyczne, 34(3), 189-195. https://doi.org/10.5114/ms.2018.78681
Ilyin, E. P. (2000). Motivation and motives. [????????? ? ??????] SPB. Link: https://bookap.info/book/ilin_motivatsiya_i_motivy/
Ingram, ?, & Bellenger, D. (1983). Personal and organizational variables: Their relative effect on reward valences of industrial salespeople. Journal of Marketing Research, 20(2), 198–205. https://doi.org/10.1177/002224378302000210
Jaoul, G., & Kovess, V. (2004). Le burnout dans la profession enseignante. In Annales Médico-psychologiques, revue psychiatrique, Elsevier Masson, 162(1), 26-35. Doi: 10.1016/j.amp.2003.03.002
Kim, W.O., Moon, S.J., & Han, S.S. (2010) Contingent Nurses' Burnout and Influencing Factors. JKorean Acad Nurs. Dec, 4 0(6), 882-891, https://doi.org/10.4040/jkan.2010.40.6.882
Koustelios, A. (2001). Organizational Factors as Predictors of Teachers’ Burnout. Psychological Reports, 88(3), 627–634. https://doi.org/10.2466/pr0.2001.88.3.627
Lemaire, J. B., & Wallace, J. E. (2017). Burnout among doctors BMJ, 358, j3360, doi: 10.1136/bmj.j3360
Martínez-López, J.Á., Lázaro-Pérez, C., & Gómez-Galán, J. (2021). Predictors of Burnout in Social Workers: The COVID-19 Pandemic as a Scenario for Analysis. Int. J. Environ. Res. Public Health, 18, 5416. https://doi.org/10.3390/ijerph18105416
Maslach, C.S., & Leiter, M. (1996) Maslach burnout inventory. CA: Consulting Psychologist Press, Inc., Vol. 3. Link: https://bit.ly/3ytAbP7
Maslach, C., & Shaufeli, W. (1993). Historical and Conceptual Development of Burnout (1-16). In book Professional burnout: Recent developments in theory and research. Schaufeli. CRC Press.
McCormack, N, & Cotter, C (2013). Factors contributing to burnout (p.27-56). Managing burnout in the workplace: A guide for information professionals. Elsevier. Link: https://www.elsevier.com/books/managing-burnout-in-the-workplace/mccormack/978-1-84334-734-7
Nikiforova, M., Dmitrievoi, A., & Snetkov, V. M. (2007). Practical psycology of management [????????? ?? ?????????? ???????????]. SPB. Link: https://lib.sale/menedjmenta-psihologiya/praktikum-psihologii-menedjmenta.html
Poulin, J.E., & Walter, C.A. (1993). Burnout in Gerontological Social Work, Social Work, 38(3), 305–310, https://doi.org/10.1093/sw/38.3.305
Rean, A., & Kolominskii, I. (1999). Social pedagogic psychology [?????????? ?????????????? ??????????]. SPB. Link: https://bit.ly/3c2cHt0
Rudaleva, I. A., Kabasheva, I. A., & Khairullina, A. G. (2018). Research of Organizational and Personal Factors of Professional Burnout of Personnel in a Consulting Organization. HELIX, 8(1), 2372-2376, DOI: 10.29042/2018-2372-2376
Seay-Morrison, T. P., Hirabayshi, K., Malloy, C. L., & Brown-Johnson, C. (2021). Factors Affecting Burnout Among Medical Assistants. Journal of Healthcare Management, 66(2), 111-121, DOI: 10.1097/JHM-D-19-00265
Shirom, A. (1989) Burnout in work organizations. In: Cooper, C.L. and Robertson, I., Eds., International Review of Industrial and Organizational Psychology. New York: Wiley, 25-48.
Snetkov, V. M. (2000). The concept of the periodic table of human science: the psychological problems of self-realization of personality [????????? ????????????? ??????? ???????????????: ??????????????? ???????? ?????????????? ????????]. Saint Petersburg University, 4, 121-134. Link: https://portal.issn.org/resource/ISSN/1560-5825#
Social Services Act No: 24/22 March 2019, amended and suppl. SG No: 110/29 December 2020, effective as of 1 July 2020. Retrieved from: https://dv.parliament.bg/DVWeb/showMaterialDV.jsp?idMat=135546
Wang, Y., Zhang, H., Lei, J., and Yu, Y. (2019), Burnout in Chinese social work: Differential predictability of the components of the Maslach Burnout Inventory. Int J Soc Welfare, 28, 217-228, https://doi.org/10.1111/ijsw.12339
Vodopyanova, N. E., & Starchenkova, E. (2017). Burnout Syndrome. Diagnostics and prevention. [??????? ?????????. ??????????? ? ????????????], St. Petersburg State University. ISBN: 978-5-534-03082-2 Link: https://www.elibrary.ru/item.asp?id=30582113
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2022-07-04
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Benkova, K., Taneva, T., Georgiev, Y., Vlaeva, N., & Raleva, S. (2022). Influence of the occupational burnout syndrome on the work attractiveness among social workers. Amazonia Investiga, 11(53), 70–81. https://doi.org/10.34069/AI/2022.53.05.7
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