Papel de mediación de la cultura organizacional en la relación entre el liderazgo de servicio y el desempeño laboral
Palabras clave:
desempeño laboral, cultura organizacional, estilo de liderazgo, liderazgo de servicioResumen
El objetivo principal del presente estudio es explicar la relación entre el liderazgo de servicio y el desempeño laboral al considerar el papel mediador de la cultura organizacional, para lo cual se utilizó un método descriptivo-correlativo. La población estadística de este estudio incluyó personal de la facultad de enfermería Shiraz. Fueron 275 personas en el momento del estudio. El tamaño de la muestra fue de 160 personas según la tabla de Kerjesi-Morgan y el muestreo se realizó por un método simple y aleatorio. Se utilizaron tres cuestionarios de estilo de liderazgo de servicio (Taylor), cultura organizacional (Robbins) y desempeño laboral (Paterson) para recopilar información. La validez y fiabilidad de los cuestionarios fueron confirmadas. Se usaron índices como la media y la desviación estándar y el coeficiente correlativo de Pearson y la regresión del análisis jerárquico utilizando el método de Baron y Kenny de dos partes de estadística descriptiva y estadística inferencial para analizar los datos y probar las hipótesis. Los resultados de los datos analizados mostraron que existe una relación directa y significativa entre el liderazgo de los servidores, la cultura organizacional y el desempeño laboral.
También existe una relación directa y significativa entre la cultura organizacional y el desempeño laboral. La cultura organizacional juega un papel mediador en la relación entre el liderazgo de servicio y el desempeño laboral.
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Tabeli, H; Scandari, Gh and Ansarimanesh, M. (2015). Relationship between organizational culture and developmental leadership of prison administration of Fars. Research-science quarterly of a new training management approach, Eighth year, No, 2, pages: 196-218.
Zarei Matin, H. (1993). Organizational culture and performance. Management science magazine, No, 23.
Zehir C, Ertosun Öznur G, Zehir S, Müceldili B. (2011). The Effects of Leadership Styles and Organizational Culture over Firm Performance: Multi-National Companies in østanbul. Procedia Social and Behavioral Sciences 24, 1460–1474.
Ahadi, B, A and Abdolmohammadi, K. (2014). Investigating the effective psychological factors on job performance of disciplinary command staff of east Azarbayejan. Disciplinary science quarterly of east Azarbayejan, fourth year, No, 4, pages: 63-78.
Aleksandrovna Maximova, O & V. Aleksandrovich Belyaev (2017). Generational Indigenation in a Multi-Ethnic and -Religious Society (Tatarstan, Russia). Opción, Año 33, No. 84 (2017): 38-64.
Asgharpoor, S. (2007). Performance management while emphasizing on human resources. Industry magazine, 104.
Borman, W. C., & Motowidlo, S. M. (1993). Expanding the criterion domain to include elements of contextual performance. In Personnel Selection in Organizations. pp. 71. San Francisco: Jossey-Bass.
Chiniara, M., & Bentein, K. (2017). The servant leadership advantage: When perceiving low differentiation in leader-member relationship quality influences team cohesion, team task performance and service OCB. The Leadership Quarterly.
Darvish, H; Shabani, F and Abedsaidi, Jila. (2014). Investigating the relationship between emotional intelligence and organizational performance and organizational culture in Medical Sciences University of Shahid Beheshti. Nursing and midwifery faculty magazine of Medical Sciences University and health of Shahid Beheshti, Volume 24, No, 86, pages: 51-56.
Denison, D.R. (1990), Corporate Culture and Organizational Effectiveness, John Wiley & Sons, New York, NY.
Dubey, R., Gunasekaran, A., Childe, S. J., Papadopoulos, T., Hazen, B., Giannakis, M., & Roubaud, D. (2017). Examining the effect of external pressures and organizational culture on shaping performance measurement systems (PMS) for sustainability benchmarking: Some empirical findings. International Journal of Production Economics, 193, 63-76.
Emami Razavi, H and Giuri, A.M. (2010). Professional and nursing care standards. Tehran, Ministry of health, pages: 13-29.
Eslami S, Abu-Hanna A, de Keizer NF. (2007). Evaluation of outpatient computerized physician medication order entry systems: a systematic review. J Am Med Inform AssocJul-Aug; 14(4):400-6.
Greenleaf R.K.(1997). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness. Paulist Press, New York, NY.
Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia- Social and Behavioral Sciences, 219, 283-290.
Humphreys, J. (2005). Contextual Implications for Transformational and Servant Leadership: A Historical Investigation. Management Decision. 43 (10): 1410-1431.
Jafar Jalal, E; Jafarpoor, H; Dehghan Nayyeri, N and Haghghani, H. (2013). Investigating the correlation between nurses' perception of organizational culture and their performance in the ground of patient safety in selected hospitals of Medical Sciences University of Babol. Nursing and midwifery faculty magazine of Medical Sciences University of Tehran (Hayat), Volume 19, No, 3, pages: 5-16.
Jajermizadeh, M and Seyyad Tabatabai, F. (2017). Effect of servant leadership on organizational culture by considering the mediating role of organizational culture in Medical Sciences University of Shiraz. Second international conference of accounting and management of Tehran, Salehan higher education institute https://www.civilica.com/Paper- MANAGECONF02- MANAGECONF02_0118.html
Keshtkar (2018). Numerical analysis of transcritical carbon dioxide compression cycle: a case study, 7 (1), 1-6.
Keshtkar M. M., (2017). Energy, exergy analysis and optimization by a genetic algorithm of a system based on a solar absorption chiller with a cylindrical PCM and nano-fluid, Int. Journal of Heat and Technology, 35 (2), 416-420.
Keshtkar M. M., Talebizadeh, P., (2018). Investigation of transient conduction–radiation heat transfer in a square cavity using combination of LBM and FVM, Sadhana, 43 (4), 145-155.
Keshtkar M. M.; Dadkhoda Zadeh M. (2018). Thermal Simulation of the Symmetric and Asymmetric Arrangement of Barriers on Heat Transfer Enhancement in a Porous Gas Heat Exchanger, Journal of Thermal Science and Engineering Applications, 10 (1), 120-135.
Lee, S.K.J., Yu, K., 2004. Corporate culture and organizational performance. J. Manag. Psychol. 19 (4), 340–359.
Liden R.C., Wayne S.J., Zhao H., and Henderson D. (2008). Servant Leadership: Development Of multidimensional measure and multi-level assessment. The Leadership Quarterly, 19, 161-177.
Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant leadership and serving culture: Influence on individual and unit performance. Academy of Management Journal, 57(5), 1434-1452.
Mamizadeh, J. (2001). Effect of organizational culture on performance, Tadbir magazine, No, 61.
Masudi, M and Zarei, R. (2014). Investigating the relationship between the servant leadership, organizational trust and job performance of Shiraz Technical & Vocational Training Organization. Master's thesis, Islamic Azad University of Marvdasht.
Naami, A. (2002). Identification of job satisfaction predictive factors and their recent relationship with job performance and civil behavior in Ahwaz factories. Educational psychology Ph.D. Shahid Chamran University of Ahwaz.
Namanian, F and Feizallahi, S. (2015). Effect of organizational culture on organizational performance by the mediating role of innovation (case study: Ilam industrial estate). Ilam culture, Volume 16, No, 46, 47, pages: 161-174.
Nekooi Moghaddam, M. Behzadi Goodarzi, F and Keshavarz, H. (2012). Investigating the relationship between various organizational culture and organizational success components such as flexibility, coherence, speed and innovation in selected public hospitals in province of Kerman. Hospital magazine, Volume 11, No, 1, pages: 73-82.
Pacheco, M.M ., Ramírez García, A., Martos Ruano, M.D & Anguita López, V (2017). El absentismo escolar en Andalucía (España): balance y propuestas de futuro en el marco de la Unión Europea. Opción, Año 33, No. 84 (2017): 65-90.
Ranai Kordshooli, H and Saghapoor, A. (2011). Designing evaluative sample of staff performance based on organizational performance samples. Quarterly of public management perspective. Second Volume, No, 6, pages: 11-15.
Seyyedi, A and Izadi, S. (2013). Organizational culture and its effect on citizenship behavior performance. Social, economic, scientific and cultural periodical journal of work and society, No, 159, pages: 11- 15
Shahhosseini, M. E; Stiri, M and Kashfi, M. (2016). Investigating the effect of perceived organizational support and perceived supervisor support on organizational commitment and individual performance of employees. Research-science quarterly of public management, Volume 8, No, 2, pages: 373-391.
Shoghi, B and Haj Fathali, E. (2012). Mediating effect of organizational culture on the relationship between leadership style of managers and creativity of employees (case study: Supervising an insurance company in Markazi and Lorestan provinces), Universe innovations of insurance magazine. No, 173.
Spector, P. E. (2006). Job satisfaction: Application, assessment, causes, and onsequences.Thousand Oaks,CA: Sage.
Swanson, B.E., Robert, P. B., and Sofranko, A. (1998). Improvement of Agricultural Extension (a reference manual). Food and Agriculture Organization of the United Nations.
Tabeli, H; Scandari, Gh and Ansarimanesh, M. (2015). Relationship between organizational culture and developmental leadership of prison administration of Fars. Research-science quarterly of a new training management approach, Eighth year, No, 2, pages: 196-218.
Zarei Matin, H. (1993). Organizational culture and performance. Management science magazine, No, 23.
Zehir C, Ertosun Öznur G, Zehir S, Müceldili B. (2011). The Effects of Leadership Styles and Organizational Culture over Firm Performance: Multi-National Companies in østanbul. Procedia Social and Behavioral Sciences 24, 1460–1474.
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2018-02-27
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Razmjooei, P., Bozorginezhad, K., Gharbi Jahromi, M. R., Managheb, S. E., & Zarei, R. (2018). Papel de mediación de la cultura organizacional en la relación entre el liderazgo de servicio y el desempeño laboral. Amazonia Investiga, 7(12), 62–71. Recuperado a partir de https://amazoniainvestiga.info/index.php/amazonia/article/view/561
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