Coaching as a conflict resolution technique in organizations

Radmir V. Ivanov; Rustem I. Zalyaev; Oleg V. Mavrin

Radmir V. Ivanov Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications
Rustem I. Zalyaev Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications
Oleg V. Mavrin Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

Keywords: Coaching, management, conflict resolution, organization.

Abstract

The paper is devoted to the analysis of conflicts by the example of a particular organization. It gives a general description of the organization and examines the prevailing types of conflicts arising within its framework, suggests possible ways of resolving conflicts in the organization under analysis, with the main focus on coaching analysis as the most effective way to resolve conflicts in this organization.
Within the framework of this study, coaching was considered as a way of resolving conflicts in the organization by the example of Grand Hotel Kazan LLC. The “Grand Hotel Kazan” is a modern 17-storey complex having full infrastructure complex. The most common type of conflicts in this organization are conflicts of interaction with clients, therefore this study is devoted to the analysis of their specifics.
Since conflict situations in the hotel can be solved from the point of view of different sciences: psychology, sociology, conflictology, or management, there can be many options for resolving such problems in Grand Hotel Kazan LLC, however, within the framework of this research, we have developed in detail only one of them, namely coaching.

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Author Biographies

Radmir V. Ivanov, Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

Rustem I. Zalyaev, Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

Oleg V. Mavrin, Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

Kazan Federal University, Institute of Social and Philosophical Sciences and Mass Communications

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