Role of emotionally intelligent workers for organizational effectiveness
Keywords:
Emotional intelligence, organizational performance, organizational effectiveness, historical review.
Abstract
The purpose of this paper is to describe how the understanding of emotional intelligence has evolved since last few decades and to see how emotional intelligence of an organizational member can improve organizational effectiveness by addressing the Cherniss model. This paper reviews the historic literature on emotional intelligence and relationship between emotional intelligence and organizational effectiveness. The findings indicate that as a field of study, emotional intelligence developed gradually. Its origin can be traced back to 1920s, till its official conceptualization in 1990. Although, it is a relatively new construct, but is a widely recognized management discipline now owing to its remarkable influence on organizational effectiveness. The current complex era of globalization has brought dynamic changes to the working of modern organizations. Businesses now greatly focus on achieving competitive advantage by dramatically improving the overall organizational effectiveness.
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References
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Palmer, B., Walls, M., Burgess, Z., & Stough, C. (2001). Emotional intelligence and effective leadership. Leadership & Organization Development Journal, 22(1), 5-10.
Palmer, B. R., Gignac, G., Manocha, R., & Stough, C. (2005) A psychometric evaluation of the mayer-Salovey-caruso emotional intelligence test version 2.0. Intelligence, 33(3), 285-305
Peres, P., Moreira, F., & Mesquita, A. (2018). Are Really Technologies at the Fingers of Teachers? Results from a Higher Education Institution in Portugal. Journal of Information Systems Engineering & Management, 3(1), 08.
Roberts, R. D., Zeidner, M., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1(3), 196.
Thorndike, R. L. (1949). Personnel selection; test and measurement techniques.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., & Palfai, T. P. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale.
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Schuler, R., & E. Jackson, S. (2014). Human resource management and organizational effectiveness: yesterday and today. Journal of Organizational Effectiveness: People and Performance, 1(1), 35-55.
Sparrow, P., & Cooper, C. (2014). Organizational effectiveness, people and performance: new challenges, new research agendas. Journal of Organizational Effectiveness: People and Performance, 1(1), 2-13.
Thorndike, E. L. (1920). Intelligence and its uses. Harper’s, 140, 227–235.
Wechsler, D. (1958). The measurement and appraisal of adult intelligence. The Williams & Wilkins Company, UK.
Williams, D. (1994). Leadership for the 21st century: Life insurance leadership study. Hay Group, Boston.
Wolff, S. B. (1998). The role of caring behavior and peer feedback in creating team effectiveness (Doctoral dissertation, Boston University).
Bakhshandeh, M., Sedrposhan, N., & Zarei, H. (2015). The Effectiveness of Cognitive-Behavioral Group Counseling to Reduce Anxiety, Marriage; Single People have to be Married in Esfahan City (2013-2014). UCT Journal of Social Sciences and Humanities Research, 3(1), 10-13.
Bass, B. M. (1952). Ultimate criteria of organizational worth. Personnel Psychology.
Goleman, D. (2001). The Emotionally Intelligent Workplace* Jossey-Bass. San Francisco, CA.
Coetzer, W. C. (2013). The relationship between emotional intelligence and job satisfaction amongst Westcol FET lecturers (Doctoral dissertation, University of Johannesburg).
Davar, S. C., & Singh, N. (2014). Emotional intelligence & job performance in banking & insurance sector in India. The Indian Journal of Industrial Relations, 722-733.
DAVOODABADI, F. M., & Shahsavari, H. (2013). GIS Modeling of Earthquake Damage Zones Using ETM Data and Remote Sensing-Bojnoord, Khorasan Province, UCT Journal of Research in Science, Engineering and Technology, 1(1): 7-11.
Druskat, V. U. (1996). Team-level competencies in superior self-managing manufacturing teams. Paper presented at the annual meeting of the Academy of Management, Cincinnati, OH.
Folkman, S., & Lazarus, R. S. (1988). Coping as a mediator of emotion. Journal of Personality and Social Psychology, 54, 466–475.
Friedlander, F. and Pickle, H. (1968), Components of effectiveness in small organizations, Administrative Science Quarterly, 13(2), 289-304.
Gardner, H. (1983). Frames of mind. New York: Basic Books.
Georgopoulos, B.S. and Tannenbaum, A.S. (1957), The study of organizational effectiveness, American Sociological Review, 22 (5), 534-540.
Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (1973). Organizations: Structure. Process Behaviour, BPI, Dallas, TX.
Goleman, D. (1995) Emotional Intelligence. Bantam Books, New York.
Goleman, D. (1998). Working with emotional intelligence. Bantam Books, New York.
Holt, J. (1964) How children Fail. Penguin; London. ISBN 10: 0140211152
Jha, A. and Singh, I. (2012). Teacher Effectiveness in Relation to Emotional Intelligence among Medical and Engineering Faculty Members. Europe’s Journal of Psychology, 8, 667-685.
Katz, D. and Kahn, R.L. (1966), The Social Psychology of Organizations, Wiley, New York.
Konkin, J. (2013) The Moderating Effect of Emotional Labor on the Relationships of Emotional Intelligence and Adjustment with Managerial Job Performance. Alliant International University, San Diego, 299.
Leepers, RW. (1948), A motivational theory of emotion to replace emotion as disorganized response, Psychol rev, 55 (1), 5-21.
Lemann, N. (1999). The big test: the secret history of American meritocracy. Farrar, Straus and Giroux. New York.
Mahoney, T. and Weitzel, W. (1969), “Managerial models of organizational effectiveness”, Administrative Science Quarterly, 14 (3), 357-365.
Masa’deh, R. (2016) The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan. Int. J. Communications, Network and System Sciences, 9, 234-249. http://dx.doi.org/10.4236/ijcns.2016.96022
Matthews, G. Zeinder, M., & Roberts (2002). Emotional Intelligence: Science and Myth. MIT Press, Cambridge.
Mayer, J.D. and Salovey, P. (1990) Emotional Intelligence, Imagination, Cognition, and Personality. Cognition and Personality, 9, 185-211.
Mayer, J.D. and Salovey, P. (1997) What Is Emotional Intelligence? Emotional Development and Emotional Intelligence: Implications for Educators. Basic Books, New York, 3-31.
Mayer, J. D., Caruso, D., & Salovey, P. (1998a). The multifactor emotional intelligence scale. Unpublished report available from the authors.
Mayer, J. D., Salovey, P., & Caruso, D. (1998b). Competing models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of human intelligence (2). Cambridge University Press, New York.
Mayer, J.D., Salovey, P. and Caruso, D.R. (2000) Models of Emotional Intelligence. In: Sternberg, R.J., Ed., Handbook of Intelligence, Cambridge University Press, Cambridge, 396-420. http://dx.doi.org/10.1017/cbo9780511807947.019.
McClelland, D. C. (1973). Testing for competence rather than intelligence. American Psychologist, 28(1), 1-14.
Murray, H. A. (1938). Explorations in personality. Oxford University press, New York.
Parker, J. D., Taylor, G. J, & Bagby, R. M. (2001). The relationship between emotional intelligence and alexithymia. Personality and Individual Differences, 30 (1), 107-115.
Palmer, B. R., Gardner, L., & Stough, C. (2003a) Measuring emotional intelligence in the workplace. Emotional Intelligence in Organizations, Published by ICCM ISBN: 0-86396828-7
Palmer, B., Walls, M., Burgess, Z., & Stough, C. (2001). Emotional intelligence and effective leadership. Leadership & Organization Development Journal, 22(1), 5-10.
Palmer, B. R., Gignac, G., Manocha, R., & Stough, C. (2005) A psychometric evaluation of the mayer-Salovey-caruso emotional intelligence test version 2.0. Intelligence, 33(3), 285-305
Peres, P., Moreira, F., & Mesquita, A. (2018). Are Really Technologies at the Fingers of Teachers? Results from a Higher Education Institution in Portugal. Journal of Information Systems Engineering & Management, 3(1), 08.
Roberts, R. D., Zeidner, M., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1(3), 196.
Thorndike, R. L. (1949). Personnel selection; test and measurement techniques.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., & Palfai, T. P. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale.
attention, clarity, and repair: Exploring emotional intelligence using the Trait Meta-Mood Scale. American Psychological Association. 125-154
Schuler, R., & E. Jackson, S. (2014). Human resource management and organizational effectiveness: yesterday and today. Journal of Organizational Effectiveness: People and Performance, 1(1), 35-55.
Sparrow, P., & Cooper, C. (2014). Organizational effectiveness, people and performance: new challenges, new research agendas. Journal of Organizational Effectiveness: People and Performance, 1(1), 2-13.
Thorndike, E. L. (1920). Intelligence and its uses. Harper’s, 140, 227–235.
Wechsler, D. (1958). The measurement and appraisal of adult intelligence. The Williams & Wilkins Company, UK.
Williams, D. (1994). Leadership for the 21st century: Life insurance leadership study. Hay Group, Boston.
Wolff, S. B. (1998). The role of caring behavior and peer feedback in creating team effectiveness (Doctoral dissertation, Boston University).
Published
2019-04-29
How to Cite
Naveed, R., Alhaidan, H., & Sabir, S. (2019). Role of emotionally intelligent workers for organizational effectiveness. Amazonia Investiga, 8(19), 669-678. Retrieved from https://amazoniainvestiga.info/index.php/amazonia/article/view/283
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