Digital competence of society as a component of modern public administration
Keywords:
digital competence, media literacy, quality of public services, netocracy, information society.
Abstract
Today, digital transformation covers all areas of human activity, including the public administration sector. At the same time, the effectiveness of reforms in this area largely depends on society’s digital competence, which determines people’s ability to use innovative products and services. The study aims to analyse the impact of society’s digital competence on developing e-government as a component of digital public administration. The study used statistical analysis, correlation analysis, and multivariate regression analysis. It was found that there is a significant or high correlation between the level of the population’s digital competence and the development of e-government. Assessment of the impact of separate indicators characterising the citizens’ digital competence on the E-Government Development Index (EGDI) revealed that approximately 74.54% of the variation in this indicator can be explained through the used independent variables, namely, “Digital Skills among Population”, “Global Science and Technology Skills” and “E-Participation Index”. The novelty of the research is to quantify the impact of citizens’ digital competence on the level of e-government development in European countries. Government officials can use the results to further develop strategies and measures to improve digital public administration.
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References
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Wodecka-Hyjek, A., Kafel, T., & Kusa, R. (2021). Managing digital competences in public administration. In Skalna, I., & Kusa, R. (Eds.), People in Organization. Selected Challenges for Management. Krakow: AGH University of Science and Technology Press. https://acortar.link/RsH9bk
Yan, Y. C., & Lyu, S. J. (2023). Can egovernment reduce local governments' financial deficits? Analysis based on countylevel data from China. Government Information Quarterly, 40(3), 101812. https://doi.org/10.1016/j.giq.2023.101812
Alvarenga, A., Matos, F., Godina, R., & CO Matias, J. (2020). Digital transformation and knowledge management in the public sector. Sustainability, 12(14), 5824. https://doi.org/10.3390/su12145824
Anshari, M., & Hamdan, M. (2022). Enhancing e-government with a digital twin for innovation management. Journal of Science and Technology Policy Management, 14(6), 1055-1065. https://doi.org/10.1108/JSTPM11-2021-0176
Bisogno, M., Cuadrado-Ballesteros, B., & Santis, S. (2022). Do e-government initiatives and e-participation affect the level of budget transparency?. International Public Management Journal, 25(3), 365-391. https://doi.org/10.1080/10967494.2022.2042437
Blažič, B. J., & Blažič, A. J. (2020). Overcoming the digital divide with a modern approach to learning digital skills for the elderly adults. Education and Information Technologies, 25, 259-279. https://doi.org/10.1007/s10639-019-09961-9
Chohan, S. R., & Hu, G. (2022). Strengthening digital inclusion through e-government: Cohesive ICT training programs to intensify digital competency. Information Technology for Development, 28(1), 16-38. https://doi.org/10.1080/02681102.2020.1841713
Detector Media. (2023). Analytical report based on the results of the comprehensive study "Media Literacy Index of Ukrainians: 2020- 2022". https://acortar.link/eJTvLl
Diia. Osvita. (2021). Report on the results of the national survey "Digital literacy of the population of Ukraine". https://acortar.link/FyJlRY
Doran, N. M., Puiu, S., Bădîrcea, R. M., Pirtea, M. G., Doran, M. D., Ciobanu, G., & Mihit, L. D. (2023). E-government development—A key factor in government administration effectiveness in the European Union. Electronics, 12(3), 641. https://doi.org/10.3390/electronics12030641
Eom, S. J., & Lee, J. (2022). Digital government transformation in turbulent times: Responses, challenges, and future direction. Government Information Quarterly, 39(2), 101690. https://doi.org/10.1016/j.giq.2022.101690
Falloon, G. (2020). From digital literacy to digital competence: the teacher digital competency (TDC) framework. Educational Technology Research and Development, 68, 2449-2472. https://doi.org/10.1007/s11423-020-09767-4
Fedorova, Y., Babenko, K., Malykhina, Y., Yarmosh, O., & Malykhina, V. (2019). Problems of training of leaders in public governance and administration in digital economics. Financial and Credit Activity Problems of Theory and Practice, 3(30), 501-509. https://doi.org/10.18371/fcaptp.v3i30.179926
Kravtsov, O. (2022). Digital transformation of public administration in Ukraine. In Actual problems of European and Euro-Atlantic integration of Ukraine (pp. 132–134). NTU "Dniprovska Polytechnic". https://acortar.link/utpgw4
Kvitka, S., Novichenko, N., Husarevych, N., Piskokha, N., Bardakh, O., & Demoshenk, G. (2020). Prospective directions of digital transformation of public governance. Public Administartion Aspects, 8(4), 129-146. https://doi.org/10.15421/152087
Mensah, I. K., & Mwakapesa, D. S. (2023). The impact of e-government information quality (EGIQ) dimensions on the adoption of electronic government services. Information Development. https://doi.org/10.1177/02666669231155164
Mokhova, Yu., & Orlova, N. (2021). The role of digital competencies in the formation of the digital society. Scientific Perspectives, 5(11), 154-162. https://doi.org/10.52058/2708-7530-2021-5(11)-154-162
Oberländer, M., Beinicke, A., & Bipp, T. (2020). Digital competencies: A review of the literature and applications in the workplace. Computers & Education, 146, 103752. https://doi.org/10.1016/j.compedu.2019.103752
Orlova, N., & Shliakhtina, H. (2021). Digital competencies of a leader in civil service. Investments: Practice and Experience, 9, 98-102. https://doi.org/10.32702/2306-6814.2021.9.98
Peng, B. (2022). Digital leadership: State governance in the era of digital technology. Cultures of Science, 5(4), 210-225. https://doi.org/10.1177/2096608321989835
Plokhikh, V., Popovych, I., Zavatska, N., Losiyevska, O., Zinchenko, S., Nosov, P., & Aleksieieva, M. (2021). Time Synthesis in Organization of Sensorimotor Action. BRAIN. Broad Research in Artificial Intelligence and Neuroscience, 12(4), 164-188. https://doi.org/10.18662/brain/12.4/243
Poliovyi, P. V. (2021). Modernisation of public governance in the conditions of development of a digital society. Public Management and Customs Administration, 2(29), 37-43. https://doi.org/10.32836/2310-9653-2021-2.6
Razumei, H. Yu., & Razumei, M. M. (2020). Digitalisation of public administration as a component of digital transformation of Ukraine. Public Management and Customs Administration, 2(25), 139-145. https://doi.org/10.32836/2310-9653-2020-2.25
Rodríguez-Hevía, L. F., Navío-Marco, J., & Ruíz-Gómez, L. M. (2020). Citizens’ involvement in E-government in the European Union: The rising importance of the digital skills. Sustainability, 12(17), 6807. https://doi.org/10.3390/su12176807
Semchuk, Zh. V. (2022). Public administration: digital aspects of transformation. Academic Visions, 3, 15-25. http://dx.doi.org/10.5281/zenodo.5958494
Storozhenko, L. H. (2023). Digital competence of society as a component of implementation of democratic principles of public administration. In Integration of science and management practice in conditions of sociocultural transformations (pp. 115–116). State Institution "Taras Shevchenko Luhansk National University". https://acortar.link/cUpkBj
Tai, K. T., Porumbescu, G., & Shon, J. (2020). Can e-participation stimulate offline citizen participation: an empirical test with practical implications. Public Management Review, 22(2), 278-296. https://doi.org/10.1080/14719037.2019.1584233
Tsekeris, C. (2019). Surviving and thriving in the Fourth Industrial Revolution: Digital skills for education and society. Homo Virtualis, 2(1), 34-42. https://doi.org/10.12681/homvir.20192
United Nations. (2022). E-Government Knowledgebase. https://acortar.link/6x8iub
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens, EUR 31006 EN. Luxembourg: Publications Office of the European Union. https://doi.org/10.2760/115376
Wiley. (2021). The Digital Skills Gap Index (DSGI). https://dsgi.wiley.com/globalrankings/
Wodecka-Hyjek, A., Kafel, T., & Kusa, R. (2021). Managing digital competences in public administration. In Skalna, I., & Kusa, R. (Eds.), People in Organization. Selected Challenges for Management. Krakow: AGH University of Science and Technology Press. https://acortar.link/RsH9bk
Yan, Y. C., & Lyu, S. J. (2023). Can egovernment reduce local governments' financial deficits? Analysis based on countylevel data from China. Government Information Quarterly, 40(3), 101812. https://doi.org/10.1016/j.giq.2023.101812
Published
2023-12-30
How to Cite
Storozhenko, L., Krasnykov, Y., Kaganovska, T., Babichev, A., & Rossikhina, H. (2023). Digital competence of society as a component of modern public administration. Amazonia Investiga, 12(72), 123-134. https://doi.org/10.34069/AI/2023.72.12.11
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