Digital competence of society as a component of modern public administration

Keywords: digital competence, media literacy, quality of public services, netocracy, information society.


Today, digital transformation covers all areas of human activity, including the public administration sector. At the same time, the effectiveness of reforms in this area largely depends on society’s digital competence, which determines people’s ability to use innovative products and services. The study aims to analyse the impact of society’s digital competence on developing e-government as a component of digital public administration. The study used statistical analysis, correlation analysis, and multivariate regression analysis. It was found that there is a significant or high correlation between the level of the population’s digital competence and the development of e-government. Assessment of the impact of separate indicators characterising the citizens’ digital competence on the E-Government Development Index (EGDI) revealed that approximately 74.54% of the variation in this indicator can be explained through the used independent variables, namely, “Digital Skills among Population”, “Global Science and Technology Skills” and “E-Participation Index”. The novelty of the research is to quantify the impact of citizens’ digital competence on the level of e-government development in European countries. Government officials can use the results to further develop strategies and measures to improve digital public administration.


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Author Biographies

Lina Storozhenko, State University of Information and Communication Technologies, Kyiv, Ukraine.

PhD in Philology, Associate Professor of the Department of Management and Administration, Educational and Scientific Institute of Information Protection, State University of Information and Communication Technologies, Kyiv, Ukraine.

Yevgen Krasnykov, Ministry of Defense of Ukraine, Kharkiv, Ukraine.

Candidate of Sciences in Public Administration, Deputy head of the 155th military representation of the Ministry of Defense of Ukraine, Kharkiv, Ukraine.

Tetyana Kaganovska, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine.

Doctor of Law Sciences, Professor, Rector, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine.

Anatoliy Babichev, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine.

PhD in Public Administration, Vice-rector, Associate Professor of the Department of Management and Administration Karazin Business School, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine.

Halyna Rossikhina, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine.

Doctor of Law Sciences, Professor of the Department of State and Law Disciplines, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine.


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How to Cite
Storozhenko, L., Krasnykov, Y., Kaganovska, T., Babichev, A., & Rossikhina, H. (2023). Digital competence of society as a component of modern public administration. Amazonia Investiga, 12(72), 123-134.
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