Vol. 12 No. 71 (2023)
Articles

Modelo de sistema viable para la gestión de riesgo operacional en instituciones bancarias

Maricela Cuellar Orozco
Instituto Politécnico Nacional, ESIME Zacatenco, Ciudad de México, México.
Bio
Julian Patiño Ortiz
Instituto Politécnico Nacional, ESIME Zacatenco, Ciudad de México, México.
Bio
Lorena Cuellar Orozco
Instituto Politécnico Nacional, ESIME Zacatenco, Ciudad de México, México.
Bio
Armando Cuellar Orozco
Tecnológico Nacional de México, TES de Cuautitlán Izcalli, Estado de México, México.
Bio
Miguel Patiño Ortiz
Instituto Politécnico Nacional, ESIME Zacatenco, Ciudad de México, México.
Bio

Published 2023-11-30

Keywords

  • Gestión de riesgos, riesgo operacional, modelo de sistema viable, cibernética, sistema.

How to Cite

Cuellar Orozco, M., Patiño Ortiz, J., Cuellar Orozco, L., Cuellar Orozco, A., & Patiño Ortiz, M. (2023). Modelo de sistema viable para la gestión de riesgo operacional en instituciones bancarias. Amazonia Investiga, 12(71), 9–25. https://doi.org/10.34069/AI/2023.71.11.1

Abstract

A partir de los lineamientos que exigen las instancias reguladoras a las instituciones bancarias para poder gestionar sus riesgos operacionales, establecen estándares y marcos que definen sus estructuras de gestión de riesgo para permitir a las instituciones bancarias controlar, mitigar y evitar la materialización del riesgo. Desafortunadamente los marcos hacen que las instituciones bancarias corran el riesgo de desaparecer si no proponen soluciones flexibles en el manejo de reserva de capital para el riesgo operacional. La flexibilidad de la estructura organizacional es necesaria para la viabilidad en la situación actual por lo que la propuesta es la utilización del Modelo de Sistema Viable (VSM) que permite gestionar y supervisar el riesgo operacional de las instituciones bancarias como un marco adaptable e integral basado en un modelo científico con enfoque sistémico. La metodología se realiza en el contexto bancario mexicano, demostrando que al aplicar el VSM como marco para gestionar el riesgo operacional se logra la viabilidad y flexibilidad de los criterios para el correcto manejo de las amenazas futuras. El modelo proporciona un marco integral de gestión del riesgo operacional con un enfoque sistémico.

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