Levels of readiness in total quality management

Abstract

The aim of this study was to define the perceptions of instructors of Near East University based on their level of readiness for total quality management. Total quality management is a management mentality that provides institution or organization with maximum productivity, reduced level of defects, high level of satisfaction for participants and principles of democracy within a company. Acceptance of total quality management as a mentality rather than a tool seems to be the most important way to implement it successfully. For this purpose, a special questionnaire has been prepared, which was checked for its reliability and validity by Cronbach`s Alpha analysis (.963). The questionnaire was composed of two parts. The first part included personar information, whereas the second part focused on the students in terms of the centered, quality concept centered, continuous education centered, management, manager and leadership centered, measurement of quality centered and organization structure centered factors of total quality management. A total of 69 suggestions were related to these factors. The research was conducted with 120 participants who were instructors at Near East University and also residents of the Turkish Republic of Northern Cyprus. Collected data were analyzed by the SPSS 12.00 statistical package program through T-Test, Variance Analysis (ANOVA) and LSD Test. Furthermore, descriptive interpretations have been made by using frequencies, percentages, standard deviations and arithmetical means. In this study, the perceptions of Near East University instructors based on their readiness level for total quality management were identified. Additionally, the instructors perception levels were analyzed according variables of: faculty/vocational school, employment status (full time/part time), degree level, education field, gender, professional level and position were analyzed. Based on these variables, their perceptions of student centered, participation centered, quality concept centered, continuos education centered, management, manager and leadership centered, measurement of quality centered and organization structure centered wre analized.