Digitalization of the administrative services in various fields of activity
Keywords:
digitization, innovative technologies, artificial intelligence, electronic government, administrative service.
Abstract
The aim of the article was to analyze the state of the digital transformation of administrative services in various fields of activity. The main methodological tools were statistical, graphical, comparative analysis, and observation methods. The research found that national governments are taking a large number of initiatives related to digital public services. The DESI Index has shown itself to good advantage in the EU. It ranks Member States according to their digital performance and analyses their progress in providing e-government services. The AuroraAI programed developed in Finland will contribute to the improvement of electronic administrative services, smooth daily life, business, safe and ethical approach. The Finnish web portal My Kanta provides a wide range of applications that can be of benefit to citizens, healthcare professionals and organizations, government bodies. In Ukraine, the smooth functioning of the Diia web portal promotes the spread of digital skills, the inclusion of citizens in relation to receiving digital administrative services during the period of hostilities. Global geopolitical transformations have focused the efforts of states on strengthening intersectoral cooperation of public authorities in the digitalization of administrative services. The availability of such services for the elderly remains unresolved. The adaptation of the positive practices of the government of Finland in Ukraine will become a vector for further research and thorough studies during the post-war reconstruction of the state. Particular attention will be paid to the issue of availability of the services under research.
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References
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Suomi.fi. (2022). Construction and renovation, services. Recovered from https://acortar.link/AdFrWU
Bendig, J., Spanz, A., Leidig, J., Frank, A., Stahr, M., Reichmann, H., Loewenbrück, K. F., & Falkenburger, B. H. (2022). Measuring the Usability of eHealth Solutions for Patients With Parkinson Disease: Observational Study. JMIR Formative Research, 6(10), e39954. https://doi.org/10.2196/39954
Decree No. 314-2022-п, Some issues of ensuring the conduct of economic activities in the conditions of martial law. The Verkhovna Rada of Ukraine, 2022. Recovered from https://zakon.rada.gov.ua/laws/show/314-2022-%D0%BF#Text
Decree No. 558/2019, On some measures to improve the access of individuals and legal entities to electronic services. The Verkhovna Rada of Ukraine, 2019. Recovered from https://zakon.rada.gov.ua/laws/show/558/2019#Text
Decree No. 831-2021, Some issues of reforming the state administration of Ukraine. The Verkhovna Rada of Ukraine, 2021. Recovered from https://zakon.rada.gov.ua/laws/show/831-2021-%D1%80#Text
Diia. (2022). Government services online. (2022). Recovered from https://diia.gov.ua/
Eriksson-Backa, K., Hirvonen, N., Enwald, H., & Huvila, I. (2021). Enablers for and barriers to using My Kanta - A focus group study of older adults' perceptions of the National Electronic Health Record in Finland. Informatics for Health and Social Care, 46(4), 399–411. https://doi.org/10.1080/17538157.2021.1902331
European Commission. (2022a). eGovernment Benchmark 2022. Recovered from https://digital-strategy.ec.europa.eu/en/library/egovernment-benchmark-2022
European Commission. (2022b). Digital Economy and Society Index 2022. Recovered from https://digital-strategy.ec.europa.eu/en/library/digital-economy-and-society-index-desi-2022
European Commission. (2022c). New Interoperable Europe Act to deliver more efficient public services through improved cooperation between national administrations on data exchanges and IT solutions. Recovered from https://ec.europa.eu/commission/presscorner/detail/en/ip_22_6907
European Commission. (2022d). European Declaration on Digital Rights and Principles for the Digital Decade. COM(2022) 28 final. Brussels, 26.1.2022. Recovered from https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:52022DC0028
Eurostat. (2022). Building permits up by 15% in 2021. Recovered from https://ec.europa.eu/eurostat/web/products-eurostat-news/-/ddn-20221019-1
Hong, S., Kim, S. H., & Kwon, M. (2022). Determinants of digital innovation in the public sector. Government Information Quarterly, 39(4), 101723. https://doi.org/10.1016/j.giq.2022.101723
Jarke, J. (2021). Co-creating digital public services for an ageing society. Evidence for user-centric design. Cham: Springer. https://doi.org/10.1007/978-3-030-52873-7
Kovtun, M. S., Moiseieva, E. O., & Markosyan, V. G. (2022). Problems of providing electronic services in Ukraine. Analytical and Comparative Jurisprudence, 2, 163-167. https://doi.org/10.24144/2788-6018.2022.02.31
Krakovska, A. E., & Babyk, M. K. (2022). Digitalization of administrative services in Ukraine: Problems and prospects of development. Uzhhorod National University Herald. Series: Law, 70, 329-334. https://doi.org/10.24144/2307-3322.2022.70.52
Law of Ukraine No. 1689-IX, On the peculiarities of the provision of public (electronic public) services. Verkhovna Rada of Ukraine, 2021. Recovered from https://zakon.rada.gov.ua/laws/show/1689-20#Text
Leikas, J., Johri, A., Latvanen, M., Wessberg, N., & Hahto, A. (2022). Governing ethical AI transformation: A case study of AuroraAI. Frontiers in Artificial Intelligence, 5, paper 836557. https://doi.org/10.3389/frai.2022.836557
Lindgren, I., Madsen, C. Ø., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government Information Quarterly, 36(3), 427-436. https://doi.org/10.1016/j.giq.2019.03.002
Lynn, T., Rosati, P., Conway, E., Curran, D., Fox, G., & O’Gorman, C. (2022). Digital public services. In: Digital Towns (pp. 49-68). Cham: Palgrave Macmillan. https://doi.org/10.1007/978-3-030-91247-5_3
Mamatova, Т., & Sydorenko, N. (2020). The system of administrative services in Ukraine: Features of legal regulation. Public Administration Aspects, 8(6), 164-177. https://doi.org/10.15421/1520115
Menezes, V. G. d., Pedrosa, G. V., Silva, M. P. P. d., & Figueiredo, R. M. d. C. (2022). Evaluation of public services considering the expectations of users—A systematic literature review. Information, 13(4), 162. https://doi.org/10.3390/info13040162
Ministry of Finance of Finland. (2022). National Artificial Intelligence Programme AuroraAI. Recovered from https://vm.fi/en/national-artificial-intelligence-programme-auroraai
National Council for the Recovery of Ukraine from the Consequences of War. (2022а). Project of the Recovery Plan of Ukraine. Materials of the "Digitalization" working group. Recovered from https://www.kmu.gov.ua/storage/app/sites/1/recoveryrada/ua/digitization.pdf
National Council for the Recovery of Ukraine from the Consequences of War. (2022b). Project of the Recovery Plan of Ukraine. Materials of the working group "Construction, urban planning, modernization of cities and regions of Ukraine". Recovered from https://www.kmu.gov.ua/storage/app/sites/1/recoveryrada/ua/construction-urban-planning-modernization-of-cities-and-regions.pdf
Resolution of the Cabinet of Ministers of Ukraine No. 1137. Оn the issue of the Unified state web portal of electronic services and the Register of administrative services Verkhovna Rada of Ukraine. Recovered from https://zakon.rada.gov.ua/laws/show/1137-2019-%D0%BF#top
Resolution of the Cabinet of Ministers of Ukraine No. 164. Some issues of notary public service under martial law. Verkhovna Rada of Ukraine. Recovered from https://zakon.rada.gov.ua/laws/show/164-2022-%D0%BF#Text
Sulonen, K., & Vastamäki, J. (2021). Improving efficiency in Finnish public land use processes – regulatory change and digitalisation in focus. Nordic Journal of Surveying and Real Estate Research, 16(1). https://doi.org/10.30672/njsr.49388
Suomi.fi. (2022). Construction and renovation, services. Recovered from https://acortar.link/AdFrWU
Published
2022-12-30
How to Cite
Turovets, Y., Pokhylenko, I., Rossikhina, H., Huseynov, I., & Bulhakova, O. (2022). Digitalization of the administrative services in various fields of activity. Amazonia Investiga, 11(60), 90-101. https://doi.org/10.34069/AI/2022.60.12.9
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