Relationship between quality of work-life and individual work performance: Moderating role of organizational culture
Keywords:
Facilities, Individual Work Performance, Organizational Culture, Quality of Work-Life.
Abstract
The study aimed to find the contingent role of organizational culture upon relation and cooperation, and facilities provided to employees at the workplace to enhance individual’s work performance. A cross-survey approach was adopted. A total of 400 complete questionnaires were used in the analysis. SPSS-25 was used for the analysis of data. Hierarchical multiple regression was employed to test the hypotheses. It was found that there is a significant moderating role of organizational culture upon relation and cooperation, and facilities provided to employees to enhance individual work performance. The study finds that there is an intense need to improve the quality of work-life and workplace of health professionals so they deliver their best to achieve organizational objectives. The study recommends that there is a need to a supportive culture because it plays an instrumental role in bringing the desired level of performance which ultimately leads the organization to success. This study was conducted in healthcare organizations; the findings of this study could only be generalized into the health sector.
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References
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Kwahar, N., & Akuraun, S. (2018). Determining the underlying dimensions of quality of work life (QWL) in the Nigerian hotel industry. Entrepreneurial Business and Economics Review, 6(1), 53-70.
Lennox, R.D., & Mansfield, A.J. (2001). A latent variable model of evidence-based quality improvement for substance abuse treatment. The Journal of Behavioral Health Services & Research, 28(2), 164-176.
Lund, D.B. (2003). Organizational Culture and Job Satisfaction. Journal of Business & Industrial Marketing, 18(3), 219-236.
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Ritchie, J., & Spencer, L. (1994). Qualitative Data Analysis for Applied Policy Research. London: Routledge:
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Sirgy, M.J., Efraty, D., Siegel, P., & Lee, D.J. (2001). A new measure of the quality of work-life (QWL) is based on need satisfaction and spillover theory. Social Indicator Research, 55, 241–302.
Swamy, D.R. Nanjundeswaraswamy, T. S., & Srinivas, R.S. (2015). Quality of Work Life: Scale Development and Validation. International Journal of Caring Sciences, 8(2), 281-298.
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Valizadeh, A., & Ghahremani, J. (2012). The relationship between organizational culture and quality of working life of employees. European Journal of Experimental Biology, 2 (5), 1722-1727.
Wahlberg, T.A., Ramalho, N., & Brochado, A. (2017). Quality of working life and engagement in hostels. Tourism Review, 72(4), 411-428.
Warrick, D.D. (2017). What leaders need to know about organizational culture? Business Horizons, 60(3), 395-404.
Zare, H., Haghgooyan, Z., & Asl, Z. K. (2012). Determining and prioritizing the criteria and scales of Quality of Work Life (QWF) by AHP Method. European Journal of Social Sciences, 27(3), 346-359
Zeqiri, J., & Alija, S. (2016). The Organizational Culture Dimensions: The Case of an Independent Private University in Macedonia. Babe-Bolyai University of Economics, 61, 20-31.
Akhtar, R., Nazarudin, M.N., & Kundi, G.M. (2021a). Empirical evidence on the mediating role of job satisfaction, commitment, trust in leadership, intention to leave between leadership styles, performance appraisal, and physical education teacher’s performance. Psychology and Education, 58(4), 729- 38.
Akhtar, R., Nazarudin, M.N., & Kundi, G.M. (2021b). Reversing the paradigm: Empirical evidence of followership in shaping transactional leadership style: The mediating effect of trust, leader-member exchange (LMX). Psychology and Education, 58(5), 422- 433.
Albejaidi, F., Kundi, G.M., & Mughal, Y.H. (2020). Decision-making, leadership styles and leadership effectiveness: An AMOS-SEM approach. African Journal of Hospitality, Tourism and Leisure, 9(1), 1-15.
Allworth, E., & Hesketh, B. (1999). Construct-oriented biodata: capturing change related and contextually relevant future performance. International Journal of Selection and Assessment, 7(2), 97-111.
Almalki, M.J, Fitzgerald, G., & Clark, M. (2012). Quality of work life among primary health care nurses in the Jazan region, Saudi Arabia: A cross-sectional study. Hum Resource Health, 10(1), 30.
Ashford, S. J. (1986). Feedback seeking in individual adaptation: A resources perspective. Academy of Management Journal, 29, 465-487.
Asmui, M., Hussin, A., & Paino, H. (2012). The importance of work environment facilities. International Journal of Learning and Development, 2, 289-298.
Attride-Stirling, J. (2001). Thematic networks: An analytic tool for qualitative research. Qualitative Research, 1(3), 385-405.
Awadh, A.M., & Saad, A.M. (2013). Impact of Organizational Culture on Employee Performance. International Review of Management and Business Research, 2(1), 168-175.
Awan, K.Z., Qureshi, W., Akram, M., Shahzad, K. (2014). Mediation role of organizational commitment in the relationships of organizational politics and job involvement and employee performance. International Journal of Academic Research in Economics Management Science, 3(6), 1–21.
Azril, M. S., Jegak, U., Asiah, M., Azman, A. N., Bahaman, A. S., Jamilah, O., & Thomas, K. (2010). Can quality of work life affect work performance among government agriculture extension officers: A case from Malaysia. Journal of Social Sciences, 6(1), 64-73.
Babalola, O., Gbadegesin, A., & Patience, E. (2014). A Study of Superior-Subordinate Relationship and Employees’ Commitment to the Core Beliefs of Organization in Public Universities of Southwest, Nigeria. American Journal of Business and Management, 3(1), 28-38
Bligh, M. (2017). Leadership and Trust. In Leadership today (pp. 21-42). Cham: Springer, 10.1007/978-3-319-31036-7_2.
Busari, A.H., Khan, S.N., Abdullah, S.M., & Mughal, Y.H. (2019). Transformational leadership style, followership, and factors of employees’ reactions towards organizational change. Journal of Asia Business Studies, 14(2), 181-209.
Cropanzano, R., Anthony, E., Daniels, S., & Hall, A. (2017). Social Exchange Theory: A Critical Review with Theoretical Remedies. The Academy of Management Annals, 11, 1-38.
Daubermann, D. & Tonete, V. (2011). Quality of work life of nurses in primary health care. Acta Paulista de Enfermagem, 25, 277-283.
Deb, T. (2006). Strategic approach to human resource management: Concepts, tools, and applications. 7th Ed. New Delhi: Atlantic Publishers and Distributors.
Fay, D., & Sonnentag, S. (2009). A Look Back to Move Ahead: New Directions for Research on Proactive Performance and Other Discretionary Work Behaviours. Applied Psychology, 59, 1-20. 10.1111/j.1464-0597.2009.00413.x
Gatseliuk, V., Strelbitska, L., Herasymchuk, O., Pavlyshyn, A., & Khrystiuk, V. (2021). The influence of religion on the norms of criminal law and process: an international-comparative study. Amazonia Investiga, 10(42), 226-235. https://doi.org/10.34069/AI/2021.42.06.21
Glasser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine.
Hofstede, G. (1997). Culture and organizations: Software of the mind. New York: McGraw-Hill, pp, 123124.
Hsu, M. Y., & Kernohan, G. (2006). Dimensions of hospital nurses’ quality of working life. Journal of Advanced Nursing, 54, 120-131.
Kanten, S., & Sadullah, M. (2012). Empirical research on relationship quality of work life and work engagement. Procedia - Social and Behavioral Sciences, 62, 360-366.
Koopmans, L., Bernaards, C.M., Hildebrandt, V.H., Schaufeli, W.B., de Vet Henrica, C.W., & van der Beek, A.J. (2011). Conceptual frameworks of individual work performance: a systematic review. Journal of Occupation and Environmental Medicines, 53(8), 856-66.
Krejcie, R.V., & Morgan, D.W. (1970) Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30, 607-610.
Kwahar, N., & Akuraun, S. (2018). Determining the underlying dimensions of quality of work life (QWL) in the Nigerian hotel industry. Entrepreneurial Business and Economics Review, 6(1), 53-70.
Lennox, R.D., & Mansfield, A.J. (2001). A latent variable model of evidence-based quality improvement for substance abuse treatment. The Journal of Behavioral Health Services & Research, 28(2), 164-176.
Lund, D.B. (2003). Organizational Culture and Job Satisfaction. Journal of Business & Industrial Marketing, 18(3), 219-236.
Malik, S.Y., Cao, Y. Mughal, H.Y., Kundi, G.M., Mughal, M.H., Ramayah, T. R. (2020). Pathways towards sustainability in organizations: Empirical evidence on the role of green human resource management practices and green intellectual capital. Sustainability (MDPI), 12(8), 1-24,
Parent, J.D., & Lovelace, K.J. (2018). Employee engagement, positive organizational culture, and individual adaptability. On the Horizon, 26(3), 206-214.
Razak, NA., Ma’amor, H. & Hassan, N. (2016). Measuring reliability and validity instruments of work environment towards quality work life. Procedia Economics and Finance, 37, 520-528.
Ritchie, J., & Spencer, L. (1994). Qualitative Data Analysis for Applied Policy Research. London: Routledge:
Ruzevicius, J. (2012). Management de la qualite. Notion globale et recherche en la matiere. Access from: https://www.researchgate.net/publication/281372752_Quality_of_Life_and_of_Working_Life_Conceptions_and_Research
Sirgy, M.J., Efraty, D., Siegel, P., & Lee, D.J. (2001). A new measure of the quality of work-life (QWL) is based on need satisfaction and spillover theory. Social Indicator Research, 55, 241–302.
Swamy, D.R. Nanjundeswaraswamy, T. S., & Srinivas, R.S. (2015). Quality of Work Life: Scale Development and Validation. International Journal of Caring Sciences, 8(2), 281-298.
Taher, A.M. (2013). Variations of quality of work-life of academic professionals in Bangladesh. European Journal of Training and Development, 37(6), 580–595.
Valizadeh, A., & Ghahremani, J. (2012). The relationship between organizational culture and quality of working life of employees. European Journal of Experimental Biology, 2 (5), 1722-1727.
Wahlberg, T.A., Ramalho, N., & Brochado, A. (2017). Quality of working life and engagement in hostels. Tourism Review, 72(4), 411-428.
Warrick, D.D. (2017). What leaders need to know about organizational culture? Business Horizons, 60(3), 395-404.
Zare, H., Haghgooyan, Z., & Asl, Z. K. (2012). Determining and prioritizing the criteria and scales of Quality of Work Life (QWF) by AHP Method. European Journal of Social Sciences, 27(3), 346-359
Zeqiri, J., & Alija, S. (2016). The Organizational Culture Dimensions: The Case of an Independent Private University in Macedonia. Babe-Bolyai University of Economics, 61, 20-31.
Published
2021-10-29
How to Cite
Kundi, G. M. (2021). Relationship between quality of work-life and individual work performance: Moderating role of organizational culture. Amazonia Investiga, 10(45), 88-98. https://doi.org/10.34069/AI/2021.45.09.9
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