El factor humano en las comunicaciones interculturales: métodos y tecnologías de solución
Palabras clave:
Comunicación intercultural, factor humano, ambiente multicultural, tasa impositiva, beneficio.Resumen
La comunicación intercultural implica la comprensión mutua de los participantes en un acto comunicativo que pertenecen a diferentes culturas nacionales. El objetivo del artículo es identificar los problemas del factor humano en las comunicaciones interculturales en un entorno multicultural y los métodos para resolver los datos se basan en equilibrar desacuerdos y malentendidos en las comunicaciones interculturales. El artículo define enfoques teóricos para el estudio de la categoría de "comunicación intercultural", define las principales direcciones de investigación en el campo de la comunicación intercultural. Basado en el análisis de la literatura científica y la encuesta de expertos, se analizan los problemas que surgen en las comunicaciones interculturales y los enfoques para su solución. Se identifican tres categorías principales de problemas relacionados con la comunicación en un entorno multicultural, a saber: problemas de lenguaje, problemas de naturaleza cultural, problemas asociados con la percepción personal.
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Catana, S.E. (2014). Teaching cross-cultural communication issues: A way of successfully integrating into the multicultural knowledge society. Procedia-Social and Behavioral Sciences, 128, 343-348.
Condon, J., & Fathi, Y. (1975). An introduction to intercultural communication. New York, Macmillian.
De Leon, N. (2014). Developing intercultural competence by participating in intensive Intercultural Service-Learning. Michigan Journal of Community Service Learning Fall, 17-30.
Dudin, M.N., Pogrebinskaya, E.A., Sidorenko, V.N., Sukhova, E.I., Zubenko, N.Y., & Shishalova, Y.S. (2019). Cross-cultural management in the system of harmonization of interests in the multi-confessional educational environment. European Journal of Science and Theology, 15(3), 191-201.
Fellows, R., & Liu, A. (2016). Sensemaking in the cross-cultural contexts of projects. International Journal of Project Management, 34(2), 246-257.
Gropas, R. (2008). Is Naturalization a factor in immigrant activism? In Vogel, D. (ed.) Highly Active Immigrants – a Resource for European Civic Societies. Frankfurt, Peter Lang, 145-160.
Javidan, M., & House, R.J. (2001). Cultural acumen for the global manager. Organizational Dynamics, 29(4), 289-305.
López-Rocha, S., 2016. Intercultural communicative competence: Creating awareness and promoting skills in the language classroom. In Goria, C., Speicher, O. & Stollhans, S. (Eds) Innovative language teaching and learning at university: Enhancing participation and collaboration, 105-111.
Luckmann, P., & Farber, K. (2016). The impact of cultural differences on project stakeholder engagement. Procedia Computer Science, 100, 85-94.
Mackiewicz, J., & Winston, P.J. (2005). Book review: Guide to cross-cultural communication. Business Communication Quarterly, 68(3), 374-378.
Rathje, S. (2007). Intercultural competence: The status and future of a controversial concept. Language and Intercultural Communication, 7(4), 254-266.
Samovar, L.A., & Porter, R.E. (2012). Communication between cultures (8th edition). Belmont, CA, Wadsworth Publishing.
Sidorov, V. (2019). Value-Based Indifference of Media Technologies. Amazonia Investiga, 8(21), 568-575.
Suvorova, O.V., Minaeva, E.V., Ivanova, N.V., Mamonova, E.B., & Sorokoumova, S.N. (2019). Communicative behavior of pedagogics students in relation to the structure of the parental families. Espacios, 40(23).
Taylor, O.L. (1990). Cross-cultural communication: An essential dimension of effective education.
Trager, G., & Hall, E. (1954). Culture as communication: A model and analysis. New York, Explorations. Studies in Culture and Communication, 3, 137-149.
Vereshchagin, E.M., & Kostomarov, V.G., (2005). Yazyk i kul'tura [Language and culture]. Moscow, Indrik, 1038.
Zubkova, I.V. (2011). Kommunikativnye bar'ery kak faktor povysheniya riska neponimaniya v mezhlichnostnyh otnosheniyah [Communication barriers as a factor of increasing the risk of misunderstanding in interpersonal relations]. Transactions, 4(2(14)), 72-76.
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Publicado
2019-10-11
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Lobanova, E. I., Zenina, L. V., Iksanova, M. G., Medvedeva, I. V., & Kalabekova, L. U. (2019). El factor humano en las comunicaciones interculturales: métodos y tecnologías de solución. Amazonia Investiga, 8(23), 328–336. Recuperado a partir de https://amazoniainvestiga.info/index.php/amazonia/article/view/876
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