The role of organizational justice to develop organizational citizenship behavior: moderating effect of islamic work ethics
Keywords:
Organizational citizenship behavior; distributive; procedural; interactional; islamic work ethics
Abstract
This paper aims to examine and test the role of organizational justice (distributive, procedural & interactional) to develop and promote organizational citizenship in Pakistani financial institutions under moderation effect of Islamic work ethics on the concepts of social exchange, equity and meta/normative ethics theories. In order to pledge the riven opinion on the relationship of organizational justice and organizational citizenship behavior in the existing literature, Islamic work ethics has been inducted as a moderator. The population of the study is the 19 Financial Institutions of Pakistan and data were collected through a survey based 230 questionnaires. PLS was employed to analyze the data and post analysis; it has been established that all three forms of organizational justice are playing a role in the development of organizational citizenship behavior with varying level of impact and interestingly interactional justice is more dominating. Islamic work ethics has no moderation part in the relationship of organizational justice and organizational citizenship behavior. Islamic work ethics is autonomous character for organizational citizenship behavior development. The study has significant contribution to the existing literature available on all the constructs. The imminent studies may expand its scope.
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References
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Abbasi, A.S., Rana, A.H. (2012). Impact of IWE, reward system and organizational environment on citizenship behavior of employees. Science International-Lahore. 24, 4, 513-519.
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Ambrose, M. L., Schminke, M. (2003). Organization structure as a moderator of the relationship between procedural justice, interactional justice, POS and supervisory trust. Journal of Applied Psychology. 88, 295-305.
Athar, M.R, Shahzad, K., Ahmad, J., Ijaz, M.S. (2016). Impact of Islamic work ethics on organizational commitment: Mediating Role of Job Satisfaction. Journal of Islamic Business and Management. 6,1.
Bagozzi, R.P., Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science. 16(1): 74-94.
Baron, R. M., Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology. 51, 1173-1182.
Bies, R. J., Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiation in Organizations. 1, 43-55.
Blau, P.M. (1964). Justice in social exchange. Sociological Inquiry. 34, 2.
Chegini, M.G. (2009). The Relationship between organizational justice and organizational citizenship behavior. American Journal of Economics and Business Administration. 1, 2, 173-176.
Chen, H., Jin, Y.H. (2014). The Effects of organizational justice on organizational citizenship behavior in the Chinese Context: The Mediating Effects of Social Exchange Relationship. Public Personnel Management. 43, 3, 301-313.
Chan, S. H. J., Lai, H.Y.I. (2016). Understanding the link between communication satisfaction, perceived justice, and organizational citizenship behavior. Journal of Business Research.
Colquitt, J.A., Greenberg, J., Zapata-Phelan, C. P. (2005). What is organizational justice? A historical overview. In J. Greenberg & J. A. Colquitt (Eds.).Handbook of organizational justice (pp. 3–56). Mahwah, NJ: Lawrence Erlbaum Associates.
Dennis, A.R., Valacich, J.S. (2001). Conducting Research in Information Systems. Communications of the AIS. 7, 5, 1-41
Nandan, T., Azim, A.M.M. (2015). Organizational justice and organizational citizenship behavior: Mediating Role of Psychological Capital. American International Journal of Social Science. 4, 6.
Faisal, M., Shabbir, M. S., Javed, S., Shabbir, M. F. (2016). Measuring Service Quality and customer satisfaction in Pakistan: Evidence Based on Carter Model. International Business Management.
Hair, J. F., Tatham, R. L., Anderson, R. E., Black, W. C. (1998). Multivariate Data analysis with readings-5th Edition. Englewood Cliffs, NJ: Prentice Hall.
Hussain, S., Fangwei, Z., Siddiqi, A. F., Ali, Z., Shabbir, M. S. (2018). Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects. Sustainability, 1–25. http://doi.org/10.3390/su10051415
Ismail, H. (2014). organizational justice and Citizenship Behavior, the Mediating Role of Trust. International Journal of Human Resource Studies. 5, 1.
Jafari, P., Bidarian, S. (2012). The relationship between organizational justice and organizational citizenship behavior. Procedia - Social and Behavioral Sciences. 47, 1815 – 1820.
Kashif, M., Mahmood, B., Aijaz, S. (2016). Organizational Justice and Job Satisfaction in Banking Sector of Pakistan (A Study of Faisalabad). Global Journal of Management and Business Research. 1, 6.
Krejcie, R.V., Morgan, D.W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement. 30, 607-610.
Lee, K., Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology. 87, 1, 131-142.
Man, M. (2016). Managers and organizational citizenship behavior. Scientific Bulletin. 1 (41).
Mathur, S., Padmakumari. (2013). Organizational justice and organizational citizenship behavior among Store Executives. Human Resource Management Research. 3, 4, 124-149.
McGrath, J.E. (1982). Dilemmatics: The Study of Research Choices and Dilemmas. In J.E. McGrath (Ed.). Judgment Calls in Research. Sage: Beverly Hills, 69-80.
Mingers, J. (2001). Combining IS Research Methods: Towards a Pluralist Methodology. Information Systems Research. 12, 3, 240-259.
Mohammad, A., Junaimah, J., Zurina, M. (2017). The Mediating Effect of Affective Organizational Commitment in the Relationship between Organizational Justice and Organizational Citizenship Behavior: A Conceptual Model. Asian Social Science. 13, 5.
Mohammad, H.A, Seyed S.N., Farnoosh, A. (2011). The relationship between organizational justice and organizational citizenship behavior of the employees. Middle-East Journal of Scientific Research 10 (2): 141-148.
Mohammad, J. Quoquabb, F., Omarc, R. (2015). Factors Affecting organizational citizenship behavior among Malaysian bank employees: the Moderating Role of Islamic Work Ethic. 6th International Research Symposium in Service Management- IRSSM-6, UiTM Sarawak, Kuching, Malaysia.
Moorman, R. H. (1999). Perceived organizational support and the meaning of just procedures: Sorting the relative contribution of POS and procedural justice in predicting organizational citizenship behaviour. Presented at the 14th Annual Conference of the Society of Industrial and Organizational Psychology. Atlanta, G. A.
Muhammad, A., Usman, R., Olivier, R., Rizwan, M. (2014). Impact of Islamic work ethics on organizational citizenship behavior and knowledge sharing behaviors. Journal of Business Ethics. DOI: 10.1007/s10551-014-2396-0.
Niehoff, B. P., Moorman, W. V. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal. 36, 3, 527-556.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In Staw, B. W. Staw& L. L. Cummings (Eds.), Research in Organizational Behavior. 12, pp. 43-72, JAI Press, Greenwich, CT. Philip M. Podsakoff, Scott B. MacKenzie, Robert Moorman, Richard Fetter (1990).
Pickford, H.C., Joy, G. (2016). Organizational Citizenship Behaviours Definitions and Dimensions. Said Business School, Egrove Park, Oxford OX1 5NY.
Price, J.L., Mueller, C.W. (1986). Absenteeism and turnover of hospital employees. Greenwich, CT: JAI Press.
Ramalu, S.S., Rashid, Z.M. (2016). Islamic work ethic and organizational citizenship behaviour: a study among civil servants in Malaysia. South East Asia Journal of Contemporary Business, Economics and Law. 11, 2.
Ramalu, S.S., Rashid, Z.M. (2017). Islamic work ethic, employee engagement and organizational citizenship behaviour: a study among civil servants in Malaysia. Journal of Global Business and Social Entrepreneurship (GBSE). 1, 2.
Rokhman, W., Hassan, A. (2012). The effect of Islamic work ethic on organizational
justice. African Journal of Business Ethics. 6, 1.
Sait, G., Ibrahim, S. M. (2009). Validity and Reliability Testing of organizational justice Scale: An Empirical Study in a Public Organization. Review of Public Administration. 42, 3.
Salman, R., Shabbir, M. S. (2011). How leaders Overturn organizational learning ? In Engineering (Vol. 12, pp. 327–335).
Salman, R., Shabbir, M., Shabbir, M., Hafeez, S. (2011). the Role of Leadership in Developing an Ict Based Educational Institution Into Learning Organization in Pakistan. International Journal of Academic Research in BUsiness and Social Sciences, 1(August), 212–226. Retrieved from http://www.hrmars.com/admin/pics/367.pdf
Sekaran, U., Bougie, R. (2016). Research Methods for Business. Wiley, Chichester, West Sussex.
Shabbir, M. S. (2009). SUPPORTIVE LEARNING ENVIRONMENT - A BASIC INGREDIENT OF LEARNING ORGANIZATION. In Proceedings 2nd CBRC, Lahore, Pakistan November 14, 2009.
Shabbir, M. S. (2018). Entrepreneurship and Skills Development for Socioeconomic Growth ; Present Landscape and Future Agenda for Pakistan, 24(3), 1–12.
Shabbir, M. S., Shariff, M. N. M., Shahzad, A. (2016). Mediating role of perceived behavioral control and stakeholders’ support system on the relationship between entrepreneurial personal skills and entrepreneurial intentions of it employees in Pakistan. International Business Management. http://doi.org/10.3923/ibm.2016.1745.1755
Shabbir, M. S., Shariff, M. N. M., Yusof, M. S. Bin, Salman, R., Hafeez, S. (2018). Corporate Social Responsibility and Customer loyalty in Islamic Banks of Pakistan: A Mediating Role of Brand Image. Academy of Accounting and Financial Studies Journal, 22(Special Issue), 1–6.
Shabbir, S. (2015). Strategies for Empowering Women and Gender Equality through Micro Finance in Pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 5(1), 171–178. http://doi.org/10.6007/IJARAFMS/v5-i1/1554
Shawabkeh, K.M.A (2017). Career Path Development and its Impact on Organizational Citizenship Behavior in Greater Amman Municipality. International Journal of Business and Management. 12, 3.
Ueda, Y. (2016). Recent Trends in Organizational Citizenship Behavior Research, 2010- 2015. Japan Society for the Promotion of Science.
Walumbwa, F. O., Hartnell, C. A., Oke, A. (2010). Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation. Journal of Applied Psychology. 95 (3), 517-529.
Warner, J.C, Reynolds, J., Roman, P. (2005). Organizational Justice and Job Satisfaction: A Test of Three Competing Models. Social Justice Research. 18, 4, 391-409.
Weikamp, Julia, G., Goritz, Anja, S. (2016). Organizational citizenship behavior and job satisfaction: the impact of occupational future time perspective. SAGE Journals. 69, 11.
Williams, S., Pitre, R., Zainuba, M. (2002). Justice and organizational citizenship behavior intentions: Fair rewards versus fair treatment. Journal of Social Psychology. 142, 1, 33-44.
Yousef, D.A. (2000). Organizational Commitment as a mediator of the relationship between Islamic work ethic and attitudes toward organizational change. Human Relations. 53,4, 513-37.
Yousef, D. A. (2001). Islamic work ethic - A moderator between organizational commitment and job satisfaction in a cross-cultural context. Personnel Review. 30, 2, 152-165.
Zhao, H., Peng, Z., Chen, H. K. (2014). Compulsory Citizenship Behavior and organizational citizenship behavior: The Role of Organizational Identification and Perceived Interactional Justice. Journal of Psychology. 148 (2), 177-196.
Abbasi, A.S., Rana, A.H. (2012). Impact of IWE, reward system and organizational environment on citizenship behavior of employees. Science International-Lahore. 24, 4, 513-519.
Adams, J.S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology. 2, pp. 267-299). New York: Academic Press.
Ali, A. J. (1992). Islamic work ethic in Arabia. Journal of Psychology. 126, 5, 507-520.
Ali, J.A. (1988). Scaling an Islamic work ethic. Journal of Social Psychology. 128, 5, 575-583.
Ali, J.A. (2005). Islamic Perspectives on Management and Organization. Edward Elgar Publishing, UK.
Ali, N. (2016). Effect of organizational justice on organizational citizenship behavior: A Study of Health Sector of Pakistan. Review of Public Administration and Management. 4, 3.
Ambrose, M. L., Schminke, M. (2003). Organization structure as a moderator of the relationship between procedural justice, interactional justice, POS and supervisory trust. Journal of Applied Psychology. 88, 295-305.
Athar, M.R, Shahzad, K., Ahmad, J., Ijaz, M.S. (2016). Impact of Islamic work ethics on organizational commitment: Mediating Role of Job Satisfaction. Journal of Islamic Business and Management. 6,1.
Bagozzi, R.P., Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science. 16(1): 74-94.
Baron, R. M., Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology. 51, 1173-1182.
Bies, R. J., Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiation in Organizations. 1, 43-55.
Blau, P.M. (1964). Justice in social exchange. Sociological Inquiry. 34, 2.
Chegini, M.G. (2009). The Relationship between organizational justice and organizational citizenship behavior. American Journal of Economics and Business Administration. 1, 2, 173-176.
Chen, H., Jin, Y.H. (2014). The Effects of organizational justice on organizational citizenship behavior in the Chinese Context: The Mediating Effects of Social Exchange Relationship. Public Personnel Management. 43, 3, 301-313.
Chan, S. H. J., Lai, H.Y.I. (2016). Understanding the link between communication satisfaction, perceived justice, and organizational citizenship behavior. Journal of Business Research.
Colquitt, J.A., Greenberg, J., Zapata-Phelan, C. P. (2005). What is organizational justice? A historical overview. In J. Greenberg & J. A. Colquitt (Eds.).Handbook of organizational justice (pp. 3–56). Mahwah, NJ: Lawrence Erlbaum Associates.
Dennis, A.R., Valacich, J.S. (2001). Conducting Research in Information Systems. Communications of the AIS. 7, 5, 1-41
Nandan, T., Azim, A.M.M. (2015). Organizational justice and organizational citizenship behavior: Mediating Role of Psychological Capital. American International Journal of Social Science. 4, 6.
Faisal, M., Shabbir, M. S., Javed, S., Shabbir, M. F. (2016). Measuring Service Quality and customer satisfaction in Pakistan: Evidence Based on Carter Model. International Business Management.
Hair, J. F., Tatham, R. L., Anderson, R. E., Black, W. C. (1998). Multivariate Data analysis with readings-5th Edition. Englewood Cliffs, NJ: Prentice Hall.
Hussain, S., Fangwei, Z., Siddiqi, A. F., Ali, Z., Shabbir, M. S. (2018). Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects. Sustainability, 1–25. http://doi.org/10.3390/su10051415
Ismail, H. (2014). organizational justice and Citizenship Behavior, the Mediating Role of Trust. International Journal of Human Resource Studies. 5, 1.
Jafari, P., Bidarian, S. (2012). The relationship between organizational justice and organizational citizenship behavior. Procedia - Social and Behavioral Sciences. 47, 1815 – 1820.
Kashif, M., Mahmood, B., Aijaz, S. (2016). Organizational Justice and Job Satisfaction in Banking Sector of Pakistan (A Study of Faisalabad). Global Journal of Management and Business Research. 1, 6.
Krejcie, R.V., Morgan, D.W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement. 30, 607-610.
Lee, K., Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology. 87, 1, 131-142.
Man, M. (2016). Managers and organizational citizenship behavior. Scientific Bulletin. 1 (41).
Mathur, S., Padmakumari. (2013). Organizational justice and organizational citizenship behavior among Store Executives. Human Resource Management Research. 3, 4, 124-149.
McGrath, J.E. (1982). Dilemmatics: The Study of Research Choices and Dilemmas. In J.E. McGrath (Ed.). Judgment Calls in Research. Sage: Beverly Hills, 69-80.
Mingers, J. (2001). Combining IS Research Methods: Towards a Pluralist Methodology. Information Systems Research. 12, 3, 240-259.
Mohammad, A., Junaimah, J., Zurina, M. (2017). The Mediating Effect of Affective Organizational Commitment in the Relationship between Organizational Justice and Organizational Citizenship Behavior: A Conceptual Model. Asian Social Science. 13, 5.
Mohammad, H.A, Seyed S.N., Farnoosh, A. (2011). The relationship between organizational justice and organizational citizenship behavior of the employees. Middle-East Journal of Scientific Research 10 (2): 141-148.
Mohammad, J. Quoquabb, F., Omarc, R. (2015). Factors Affecting organizational citizenship behavior among Malaysian bank employees: the Moderating Role of Islamic Work Ethic. 6th International Research Symposium in Service Management- IRSSM-6, UiTM Sarawak, Kuching, Malaysia.
Moorman, R. H. (1999). Perceived organizational support and the meaning of just procedures: Sorting the relative contribution of POS and procedural justice in predicting organizational citizenship behaviour. Presented at the 14th Annual Conference of the Society of Industrial and Organizational Psychology. Atlanta, G. A.
Muhammad, A., Usman, R., Olivier, R., Rizwan, M. (2014). Impact of Islamic work ethics on organizational citizenship behavior and knowledge sharing behaviors. Journal of Business Ethics. DOI: 10.1007/s10551-014-2396-0.
Niehoff, B. P., Moorman, W. V. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal. 36, 3, 527-556.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In Staw, B. W. Staw& L. L. Cummings (Eds.), Research in Organizational Behavior. 12, pp. 43-72, JAI Press, Greenwich, CT. Philip M. Podsakoff, Scott B. MacKenzie, Robert Moorman, Richard Fetter (1990).
Pickford, H.C., Joy, G. (2016). Organizational Citizenship Behaviours Definitions and Dimensions. Said Business School, Egrove Park, Oxford OX1 5NY.
Price, J.L., Mueller, C.W. (1986). Absenteeism and turnover of hospital employees. Greenwich, CT: JAI Press.
Ramalu, S.S., Rashid, Z.M. (2016). Islamic work ethic and organizational citizenship behaviour: a study among civil servants in Malaysia. South East Asia Journal of Contemporary Business, Economics and Law. 11, 2.
Ramalu, S.S., Rashid, Z.M. (2017). Islamic work ethic, employee engagement and organizational citizenship behaviour: a study among civil servants in Malaysia. Journal of Global Business and Social Entrepreneurship (GBSE). 1, 2.
Rokhman, W., Hassan, A. (2012). The effect of Islamic work ethic on organizational
justice. African Journal of Business Ethics. 6, 1.
Sait, G., Ibrahim, S. M. (2009). Validity and Reliability Testing of organizational justice Scale: An Empirical Study in a Public Organization. Review of Public Administration. 42, 3.
Salman, R., Shabbir, M. S. (2011). How leaders Overturn organizational learning ? In Engineering (Vol. 12, pp. 327–335).
Salman, R., Shabbir, M., Shabbir, M., Hafeez, S. (2011). the Role of Leadership in Developing an Ict Based Educational Institution Into Learning Organization in Pakistan. International Journal of Academic Research in BUsiness and Social Sciences, 1(August), 212–226. Retrieved from http://www.hrmars.com/admin/pics/367.pdf
Sekaran, U., Bougie, R. (2016). Research Methods for Business. Wiley, Chichester, West Sussex.
Shabbir, M. S. (2009). SUPPORTIVE LEARNING ENVIRONMENT - A BASIC INGREDIENT OF LEARNING ORGANIZATION. In Proceedings 2nd CBRC, Lahore, Pakistan November 14, 2009.
Shabbir, M. S. (2018). Entrepreneurship and Skills Development for Socioeconomic Growth ; Present Landscape and Future Agenda for Pakistan, 24(3), 1–12.
Shabbir, M. S., Shariff, M. N. M., Shahzad, A. (2016). Mediating role of perceived behavioral control and stakeholders’ support system on the relationship between entrepreneurial personal skills and entrepreneurial intentions of it employees in Pakistan. International Business Management. http://doi.org/10.3923/ibm.2016.1745.1755
Shabbir, M. S., Shariff, M. N. M., Yusof, M. S. Bin, Salman, R., Hafeez, S. (2018). Corporate Social Responsibility and Customer loyalty in Islamic Banks of Pakistan: A Mediating Role of Brand Image. Academy of Accounting and Financial Studies Journal, 22(Special Issue), 1–6.
Shabbir, S. (2015). Strategies for Empowering Women and Gender Equality through Micro Finance in Pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 5(1), 171–178. http://doi.org/10.6007/IJARAFMS/v5-i1/1554
Shawabkeh, K.M.A (2017). Career Path Development and its Impact on Organizational Citizenship Behavior in Greater Amman Municipality. International Journal of Business and Management. 12, 3.
Ueda, Y. (2016). Recent Trends in Organizational Citizenship Behavior Research, 2010- 2015. Japan Society for the Promotion of Science.
Walumbwa, F. O., Hartnell, C. A., Oke, A. (2010). Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation. Journal of Applied Psychology. 95 (3), 517-529.
Warner, J.C, Reynolds, J., Roman, P. (2005). Organizational Justice and Job Satisfaction: A Test of Three Competing Models. Social Justice Research. 18, 4, 391-409.
Weikamp, Julia, G., Goritz, Anja, S. (2016). Organizational citizenship behavior and job satisfaction: the impact of occupational future time perspective. SAGE Journals. 69, 11.
Williams, S., Pitre, R., Zainuba, M. (2002). Justice and organizational citizenship behavior intentions: Fair rewards versus fair treatment. Journal of Social Psychology. 142, 1, 33-44.
Yousef, D.A. (2000). Organizational Commitment as a mediator of the relationship between Islamic work ethic and attitudes toward organizational change. Human Relations. 53,4, 513-37.
Yousef, D. A. (2001). Islamic work ethic - A moderator between organizational commitment and job satisfaction in a cross-cultural context. Personnel Review. 30, 2, 152-165.
Zhao, H., Peng, Z., Chen, H. K. (2014). Compulsory Citizenship Behavior and organizational citizenship behavior: The Role of Organizational Identification and Perceived Interactional Justice. Journal of Psychology. 148 (2), 177-196.
Published
2018-10-30
How to Cite
Rana, M., Iftikhar, U., Gul Abbasi, S., & Abbas, M. (2018). The role of organizational justice to develop organizational citizenship behavior: moderating effect of islamic work ethics. Amazonia Investiga, 7(16), 46-60. Retrieved from https://amazoniainvestiga.info/index.php/amazonia/article/view/372
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