Serkan Burgul, N., Kanan, S., Bayraktar, Özgü, Emiroğlu, O. et Güneyli, A. (2018) Levels of readiness in total quality management, Amazonia Investiga, 7(16), p. 268-275. Disponible sur: https://amazoniainvestiga.info/index.php/amazonia/article/view/403 (Consulté le: 19mai2024).