SERKAN BURGUL, N.; KANAN, S.; BAYRAKTAR, Özgü; EMIROĞLU, O.; GÜNEYLI, A. Levels of readiness in total quality management. Amazonia Investiga, [S. l.], v. 7, n. 16, p. 268–275, 2018. Disponível em: https://amazoniainvestiga.info/index.php/amazonia/article/view/403. Acesso em: 3 jul. 2024.